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Aftersales Technical Support Specialist
2 months ago
About Us
Mitsubishi Electric is a global leader in the development of electrical and electronic products. Our company is committed to contributing to the realization of a vibrant and sustainable society through continuous technological innovation and ceaseless creativity.
Job Summary
We are seeking a highly skilled and motivated Technical Support Professional to join our team. As a Technical Support Professional, you will be responsible for providing exceptional customer service and technical support to our internal and external customers.
Key Responsibilities
- Provide Technical Support: Serve as the initial point of contact for technical inquiries, troubleshooting, and issue resolution.
- Document and Track Incidents: Accurately record and maintain detailed records of technical support requests, incidents, and resolutions using our ticketing system.
- Provide Training and Guidance: Assist customers in utilizing and optimizing their technical systems. Offer guidance, training, and best practices to help users resolve recurring issues and improve their overall technical proficiency.
- Cultivate Strong Relationships: Deliver exceptional customer service, address concerns promptly, and proactively identify opportunities for product improvement or enhancement.
- Investigate and Test: Research and bench testing for technical issues for internal and external customers.
- Develop Technical Content: Working with the Training Department and Content teams, actively contribute quality material for inclusion in our library of supporting material.
- Manage Demo and Test Equipment: Ensure Customer Technology Centre, Demo Units, and Test equipment are kept in operating condition and develop new units/demos as required for the business.
Benefits
- Generous Annual Leave Allowance: 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible Working: We offer a range of flexible working options that include working from home or hybrid working.
- Pension
- Life Assurance
- Group Income Protection Scheme
- Private Medical, Dental Insurance, and a Cash Plan Scheme: Single cover funded by Mitsubishi.
- Access to Mitsubishi's Discount Platform
- Colleague Referral Scheme
- Holiday Buy
- Long Service Awards
- Cycle to Work Scheme
- Sports and Social Club: Recent events such as theatre trips, Ascot, Paintball, The Darts.
- Employee Assistance Programme: Including additional services Eldercare & Best Doctors.
Equality and Diversity
We are committed to creating a workplace where employees can work to their full potential regardless of gender or age. As the business environment around Mitsubishi Electric is rapidly changing, providing a workplace where employees can thrive is essential to business development.
