Technical Support Specialist
3 weeks ago
About the Role:
We are seeking a skilled Technical Support Specialist to join our team at Mitsubishi Electric. As a key member of our team, you will be responsible for delivering on-site technical support across our range of products, ensuring exceptional customer service and providing solutions to complex technical issues.
Key Responsibilities:
- Provide on-site technical support for our customers, including commissioning, health checks, fault finding, and investigative works.
- Act as a solutions provider, working closely with customers to understand their needs and deliver tailored solutions.
- Collaborate with our administration team to create risk assessments and method statements that adhere to health and safety standards.
- Engage positively with other areas of the business to drive customer-centric outcomes and deliver best-in-industry service.
Requirements:
- NVQ Level 3 in Refrigeration and Air Conditioning.
- Experience working with Electrical and Electronic components and a proven track record of safe working practices.
- Familiarity with Mitsubishi Electric Maintenance Tool and training qualifications from Mitsubishi Electric.
- CSCS Skills Card and a valid driving license.
What We Offer:
- Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
- Flexible working options, including working from home or hybrid working.
- Pension, life assurance, private medical, dental insurance, and a cash plan scheme.
- Access to Mitsubishi's discount platform, colleague referral scheme, holiday buy, long service awards, cycle to work scheme, sports and social club, and employee assistance programme.
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