Technical Support Specialist

3 weeks ago


Hatfield, Hertfordshire, United Kingdom ZipRecruiter Full time

About the Role:

We are seeking a skilled Technical Support Specialist to join our team at Mitsubishi Electric. As a key member of our team, you will be responsible for delivering on-site technical support across our range of products, ensuring exceptional customer service and providing solutions to complex technical issues.

Key Responsibilities:

  • Provide on-site technical support for our customers, including commissioning, health checks, fault finding, and investigative works.
  • Act as a solutions provider, working closely with customers to understand their needs and deliver tailored solutions.
  • Collaborate with our administration team to create risk assessments and method statements that adhere to health and safety standards.
  • Engage positively with other areas of the business to drive customer-centric outcomes and deliver best-in-industry service.

Requirements:

  • NVQ Level 3 in Refrigeration and Air Conditioning.
  • Experience working with Electrical and Electronic components and a proven track record of safe working practices.
  • Familiarity with Mitsubishi Electric Maintenance Tool and training qualifications from Mitsubishi Electric.
  • CSCS Skills Card and a valid driving license.

What We Offer:

  • Generous annual leave allowance - 25 days per year, plus bank holidays increasing by one day with each year of service until 27 days per year.
  • Flexible working options, including working from home or hybrid working.
  • Pension, life assurance, private medical, dental insurance, and a cash plan scheme.
  • Access to Mitsubishi's discount platform, colleague referral scheme, holiday buy, long service awards, cycle to work scheme, sports and social club, and employee assistance programme.


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