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Senior Implementation Consultant
2 months ago
We are seeking an experienced Implementation Consultant to join our team at Gravitas Recruitment Group (Global) Ltd. As an Implementation Consultant, you will be responsible for providing hands-on end-to-end implementation across various projects, delivering a compelling customer experience by achieving consulting implementation excellence.
Your main role will be to support customers through the project lifecycle, including design verification, reconfiguration, testing, support through delivery and go-live. This is a great opportunity to provide technical, business, consulting, and product expertise to customers and advise on comprehensive solutions they can deliver to the market.
Key Responsibilities- Analyse customer requirements and manage customer expectations.
- Maintain up-to-date knowledge about current trends and new technologies, driving innovation and developing ideas for discussion and implementation.
- Establish and maintain senior-level engagement with key customer stakeholders to identify opportunities for additional consulting services with existing customers.
- Collaborate with the New Projects team to provide input into the configuration and management of product and solution implementations.
- Contribute to revenue generation through utilisation and identification of further product and service opportunities.
- Proactively communicate any issues that may/will impact delivery on customer expectations.
- Strong understanding of the student lifecycle and experience delivering end-to-end implementation projects to Universities in the UK.
- Expertise with HESA Data Futures reporting requirements OR Student finance(SLC) OR Academic progression.
- Excellent communication and stakeholder management skills.
- Customer-centric, you're a customer advocate and know what it takes to deliver a compelling customer experience.
- Annual leave allowance + Pension + one-week additional leave via purchase + Free Gym.
- Salary: £65,000 - £80,000 - negotiable.
This is an exciting opportunity to join an organisation whose success depends on upskilling you and would provide you with tailored career framework so that you are able to progress up/ across and be autonomous in your position.
