Senior Implementation Consultant

4 weeks ago

London, Greater London, United Kingdom GB035 Mercer (UK) Limited Full time

About the Role:

We are seeking a highly skilled Senior Implementation Consultant to join our team at GB035 Mercer (UK) Limited. As a key member of our implementation team, you will be responsible for leading and supporting UK mid-market projects, delivering new implementations and annual flex renewal projects for a range of clients.

Key Responsibilities:

  • Act as the primary contact, project support or project sponsor for clients during their new implementation projects or complex change requests.
  • Work directly with clients to understand their benefits scheme and consult on Darwin capabilities, capture the client requirements, and create technical Darwin specification documents.
  • Support the operating model by driving process improvements to delivery & service, and continually improve the way we sell, deliver and service clients.
  • Support the development and enablement of junior employees, through training, mentoring and line management.
  • Support wider business as required including attending pitches, capacity planning and resourcing.
  • Work with off-shore project coordination, configuration specialists and quality assurance teams to ensure Darwin is meeting clients' needs.
  • Support clients' acceptance testing of the solution and monitor progress to ensure successful launch of the solution to their employees.
  • Ensure client deliverables are rendered in accordance to contractual commitments.

Requirements:

  • Solid work experience gained as a project manager or implementation consultant for a SaaS product.
  • Excellent written and oral communication skills.
  • Intermediate/ Advanced Excel skills (must be able to do VLOOKUP, Pivot tables etc.).
  • Ability to work on own and as part of a team.
  • Excellent planning and organisation skills and ability to work to deadlines.
  • Proven ability to develop and maintain excellent working relationships with 'key' internal and external client contacts and personalities.

About Us:

GB035 Mercer (UK) Limited is a leading provider of benefits management and employee engagement solutions. We are committed to delivering exceptional service to our clients and are seeking a talented individual to join our team.

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