CRM and Loyalty Specialist

1 month ago

Manchester, United Kingdom Carloans365 Full time
Job Title: CRM and Loyalty Specialist

We are seeking a highly skilled CRM and Loyalty Specialist to join our team at Carloans365. As a key member of our sales team, you will be responsible for managing customer relationships post-finance payout, offering warranty options to suit their budget and personal circumstances, and coordinating with dealerships to ensure smooth transactions and customer satisfaction.

Key Responsibilities:
  • Contact customers who have recently had their car finance loan paid out to advise of the payout status and to offer additional extended protection on their new vehicle.
  • Establish and build rapport with customers in a single call.
  • Provide customers with dealership details and organize the collection or delivery of vehicles as needed.
  • Pitch warranty options to customers, offering 12, 24, and 36-month plans that cover mechanical and electrical failures.
  • Handle objections related to budgets and reasons for purchasing the warranty, such as breakdowns.
  • Set up payment plans.
  • Manage and track warranty sales and customer interactions using the internal warranty system.
  • Liaise with car dealerships and arrange customer collection or delivery.
Requirements:
  • Outbound sales experience is essential; motor trade or finance broker experience is beneficial.
  • Warranty or GAP insurance experience would be excellent.
  • Exceptional work ethic is critical for this role.
  • Ability to think on your feet and effectively handle and overcome objections during the sales process.
  • A genuine passion for helping customers and ensuring their satisfaction with the service provided.
  • Maintaining a high level of professionalism and integrity in all customer interactions.
  • Can work independently, take initiative, and stay motivated to achieve personal and team targets.
  • Proficiency with Excel and CRM systems.
What We Offer:
  • £25,000 basic + uncapped commission – OTE estimated £45,000.
  • Exceptional coaching and support to ensure you're learning, developing, and progressing from day one.
  • A fast-growing business with great career progression opportunities.
  • Generous spot prizes and incentives.
  • Frequent social events and lunches.
  • Monday – Friday, 09.00 - 18.00.

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