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Customer Service Specialist
2 months ago
We are seeking a highly motivated and customer-focused Sales Assistant to join our team at WHSmith Retail Holdings Limited. As a Sales Assistant, you will play a key role in delivering exceptional customer service and contributing to the success of our store.
Key Responsibilities- Customer Service: Provide outstanding customer service, responding to customer inquiries, and resolving issues in a professional and courteous manner.
- Product Knowledge: Develop and maintain a strong knowledge of our products and services, including their features, benefits, and applications.
- Store Standards: Maintain a high level of store standards, including visual merchandising, stock levels, and store cleanliness.
- Teamwork: Work collaboratively with colleagues to achieve sales targets, provide support, and maintain a positive and inclusive store environment.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Product Knowledge: A passion for learning and developing a strong knowledge of our products and services.
- Teamwork: A willingness to work collaboratively as part of a team, supporting colleagues and contributing to the success of the store.
- Competitive Salary: A competitive salary and benefits package, including pension scheme, paid annual leave, and employee discounts.
- Training and Development: Opportunities for training and development, including product knowledge and customer service skills.
- Employee Assistance Programme: Access to an Employee Assistance Programme, providing support and guidance for physical, mental, and financial wellbeing.
