Customer Service Ambassador

2 weeks ago


Harrow, United Kingdom Nationwide Building Society Full time

We are looking for a dynamic Customer Representative to join our team at Nationwide Building Society. This role is a fantastic opportunity to work in a fast-paced environment, providing exceptional customer service and support to our members.



About the Role

As a Customer Representative, you will be the first point of contact for our members, handling inbound calls, emails, and face-to-face interactions. You will be responsible for resolving customer queries, providing product information, and promoting our services.



Key Responsibilities


  • Provide exceptional customer service, ensuring that our members receive a positive experience
  • Handle customer queries and concerns in a professional and timely manner
  • Promote our products and services to our members, ensuring they are aware of the benefits and features
  • Work collaboratively with our branch team to achieve sales targets and improve customer satisfaction
  • Participate in ongoing training and development to enhance your skills and knowledge


What You'll Need

To be successful in this role, you will need:




  • Excellent communication and interpersonal skills
  • A strong understanding of our products and services
  • The ability to work in a fast-paced environment, handling multiple tasks and priorities
  • A positive and professional attitude, with a focus on delivering exceptional customer service
  • Basic IT skills, including proficiency in Microsoft Office and our CRM system


What We Offer

As a Customer Representative at Nationwide Building Society, you will receive:




  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The chance to work in a dynamic and fast-paced environment
  • A sense of pride and satisfaction from knowing you are making a difference in our members' lives


How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please click the 'Apply Now' button to submit your application, including your up-to-date CV and a cover letter.



We look forward to welcoming you to our team



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