Customer Service Ambassador
2 weeks ago
We are looking for a dynamic Customer Representative to join our team at Nationwide Building Society. This role is a fantastic opportunity to work in a fast-paced environment, providing exceptional customer service and support to our members.
About the Role
As a Customer Representative, you will be the first point of contact for our members, handling inbound calls, emails, and face-to-face interactions. You will be responsible for resolving customer queries, providing product information, and promoting our services.
Key Responsibilities
- Provide exceptional customer service, ensuring that our members receive a positive experience
- Handle customer queries and concerns in a professional and timely manner
- Promote our products and services to our members, ensuring they are aware of the benefits and features
- Work collaboratively with our branch team to achieve sales targets and improve customer satisfaction
- Participate in ongoing training and development to enhance your skills and knowledge
What You'll Need
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- A strong understanding of our products and services
- The ability to work in a fast-paced environment, handling multiple tasks and priorities
- A positive and professional attitude, with a focus on delivering exceptional customer service
- Basic IT skills, including proficiency in Microsoft Office and our CRM system
What We Offer
As a Customer Representative at Nationwide Building Society, you will receive:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative team environment
- The chance to work in a dynamic and fast-paced environment
- A sense of pride and satisfaction from knowing you are making a difference in our members' lives
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you. Please click the 'Apply Now' button to submit your application, including your up-to-date CV and a cover letter.
We look forward to welcoming you to our team
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