Customer Service Representative

4 weeks ago


Harrow, United Kingdom Tesco Full time

About the Role

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at our Harrow Station Rd Superstore. As a key member of our customer service team, you will be responsible for delivering exceptional customer service, ensuring that our customers have a positive shopping experience.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
  • Work collaboratively with colleagues to achieve sales targets and provide a seamless shopping experience for customers.
  • Process customer transactions accurately and efficiently, handling cash, card payments, and other payment methods.
  • Maintain a high level of product knowledge, advising customers on products and services, and making recommendations to enhance their shopping experience.
  • Contribute to a positive and inclusive store environment, promoting a culture of respect and teamwork.

What We Offer

  • A competitive hourly rate, with opportunities for pay progression.
  • A comprehensive training program, equipping you with the skills and knowledge to excel in your role.
  • A supportive and collaborative team environment, with opportunities for career development and progression.
  • A range of benefits, including discounts on Tesco products, access to wellbeing services, and a pension scheme.

Requirements

  • A passion for delivering exceptional customer service and a commitment to providing a positive shopping experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
  • A high level of product knowledge and the ability to make recommendations to customers.
  • Ability to work flexibly, including weekends and bank holidays.


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