Customer Service Representative
4 weeks ago
About the Role
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative at our Harrow Station Rd Superstore. As a key member of our customer service team, you will be responsible for delivering exceptional customer service, ensuring that our customers have a positive shopping experience.
Key Responsibilities
- Provide excellent customer service, responding to customer queries and resolving issues in a professional and courteous manner.
- Work collaboratively with colleagues to achieve sales targets and provide a seamless shopping experience for customers.
- Process customer transactions accurately and efficiently, handling cash, card payments, and other payment methods.
- Maintain a high level of product knowledge, advising customers on products and services, and making recommendations to enhance their shopping experience.
- Contribute to a positive and inclusive store environment, promoting a culture of respect and teamwork.
What We Offer
- A competitive hourly rate, with opportunities for pay progression.
- A comprehensive training program, equipping you with the skills and knowledge to excel in your role.
- A supportive and collaborative team environment, with opportunities for career development and progression.
- A range of benefits, including discounts on Tesco products, access to wellbeing services, and a pension scheme.
Requirements
- A passion for delivering exceptional customer service and a commitment to providing a positive shopping experience.
- Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and customers.
- A high level of product knowledge and the ability to make recommendations to customers.
- Ability to work flexibly, including weekends and bank holidays.
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