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Building Products Sales Advisor

2 months ago

Newmarket, Suffolk, United Kingdom Brickability Group PLC Full time

Company Overview

Brickability Group PLC is a prominent supplier within the construction industry, recognized for its extensive range of building materials and solutions. Our mission is to lead the market in providing high-quality products for both residential and commercial projects.

Position Summary

We are seeking a motivated and dependable individual to join our team as a Sales Counter Associate. This role is crucial in supporting our ongoing growth and maintaining our reputation for exceptional service.

Key Responsibilities

  • Deliver professional and knowledgeable sales assistance to customers in person.
  • Manage incoming sales inquiries via telephone and email, ensuring all communications are documented and addressed promptly.
  • Provide accurate pricing information and support sales initiatives to drive revenue growth.
  • Enhance the branch showroom by maintaining product displays and ensuring shelves are well-stocked.
  • Identify opportunities for upselling by fostering strong relationships with customers.
  • Maintain a thorough understanding of our product offerings and the competitive landscape.

Customer Service Excellence

  • Deliver a friendly and professional service to all customers.
  • Respond to product inquiries and provide timely information.
  • Communicate with customers regarding order statuses and any changes to delivery schedules.
  • Handle customer complaints effectively, escalating issues as necessary.
  • Ensure all customer correspondence is acknowledged and addressed.

Administrative Duties

  • Record and manage sales transactions accurately.
  • Maintain precise stock levels and inventory records.
  • Process cash and card payments, preparing banking documentation as required.
  • Keep the showroom organized and presentable.
  • Utilize the company system to track sales and customer interactions efficiently.

Team Collaboration

  • Work collaboratively with colleagues to provide outstanding customer service.
  • Contribute to team performance and assist with phone inquiries as needed.
  • Share knowledge and insights about products and customer needs.
  • Assist with various tasks to ensure smooth branch operations, including warehouse duties when necessary.
  • Adhere to health and safety policies at all times.

Qualifications

  • Strong numeracy and literacy skills, ideally with GCSE or equivalent qualifications.
  • Experience in a building merchant or related environment is preferred.
  • Excellent communication skills, both verbal and written.
  • Proven customer service abilities.
  • Attention to detail and the ability to thrive in a fast-paced environment.
  • Proficient in IT, including Microsoft Office applications.
  • Ability to work independently and take initiative.

Desirable Skills

  • Relevant knowledge of building products.

Working Hours

This position requires availability Monday to Friday, with occasional Saturday shifts.