Retail Operations Leader

2 weeks ago


Shrewsbury, Shropshire, United Kingdom AF Blakemore & Son Ltd Full time

About AF Blakemore & Son Ltd

AF Blakemore & Son Ltd is a leading retail, wholesale and foodservice business dedicated to delivering exceptional customer experiences and staying at the forefront of industry trends. With over 260 SPAR convenience stores and a workforce exceeding 7,000 people, we are committed to growth and excellence.

About the Role: Duty Manager - SPAR Monkmoor

We are seeking a dynamic and experienced Retail Operations Leader to join our award-winning Monkmoor SPAR store. Reporting directly to the Store Manager, you will play a vital role in driving success and growth within this thriving retail environment.

Key Responsibilities:

  • Support the Store Manager in ensuring a safe, legal, and high-performing store environment, taking overall responsibility during your shifts as Duty Manager.
  • Assist the Store Manager in achieving all store operations objectives and key performance indicators (KPIs).
  • Manage, coach, and support colleagues, fostering a motivated and empowered team through positive leadership and engagement.
  • Conduct performance management and absence management as required.
  • Be responsible for occasional opening/closing procedures, colleague safety, stock security, cash handling, and accountability during your shifts.
  • Carry out cash reconciliations, voids, refunds, and other management tasks for till colleagues.
  • Lead by example, setting high standards for customer service and driving a culture of excellence that sets us apart from competitors.
  • Collaborate with colleagues to promote the store within the local community through engagement and support initiatives.
  • Adhere to all company policies, procedures, and processes.

Skills & Experience:

  • Proven experience in management or supervisory roles within a food retail or similar fast-paced operation.
  • A commitment to delivering exceptional customer service standards.
  • Strong organizational and prioritization skills.
  • Excellent communication and interpersonal skills, enabling effective interaction at all levels.
  • The ability to make sound decisions and take appropriate action.
  • A collaborative approach to working with colleagues.
  • Enthusiasm, flexibility, and a positive attitude.
  • A willingness to learn and develop within the retail environment.


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