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Clinical Records System Support Specialist
2 months ago
We are seeking a highly skilled Clinical Records System Support Specialist to join our team at Solent NHS Trust.
Job SummaryThe successful candidate will provide comprehensive support for our Clinical Records Systems, ensuring that staff can use key systems proficiently and effectively. This includes providing 1st line applications support, managing system upgrades, and acting as a local administrator for key systems.
Main Responsibilities- Lead on all operational changes for Solent NHS Trust Clinical Records Systems, including SystmOne, in liaison with clinical services and promote best practice by regular communication with service users.
- Support the Product Specialists to manage and action all requests for change to Solent NHS Trust Clinical Records Systems by liaising with suppliers for any functional changes which fall outside system administration functionality.
- Maintain operational support of the various national HSCIC applications and key local systems and ensure the day to day running of a quality service, which includes the investigation of appropriate calls logged to the Service Desk.
- For all requests that cannot be resolved, provide an effective interface between users and system providers supplying all necessary diagnostic information, according to established procedures. Monitor progress and apply escalation procedures for problems not progressing satisfactorily.
- Provide sufficient cover during day-to-day operations, system upgrades.
- Attend external meetings and actively participate, in particular TPP SystmOne User Groups for Solent NHS Trust, in order to advise on build and support.
Solent NHS Trust is a leading healthcare provider in the region, and we are committed to delivering high-quality patient care. We are currently undergoing a major transformation project, Project Fusion, which will bring together all community, mental health and learning disability services from across Hampshire and Isle of Wight.
The new organisation will operate locally to ensure services can best meet the needs of different communities. Colleagues will transfer to the new organisation under Transfer of Undertakings (Protection of Employment) - known as TUPE - on the day the trust is formed.
Person SpecificationWe are looking for a candidate with the following qualifications and experience:
- Good educational background to degree level or equivalent, demonstrable work/management experience.
- Advanced ECDL or relevant IT skills qualification.
- Experience of working in a clinical records system support function.
- Experience of large system and application first line support and supporting/delegating for senior application managers.
- Experience of identifying problems and inconsistencies within the complexity of the application.
- Experience of disseminating the importance of data quality in an application support role.
- Experience of routine, ad-hoc statistical and statutory reporting along with interpretation of results.
- Experience of working under pressure particularly with end-users at all levels of seniority.
