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Customer Service Coordinator

2 months ago


Southwater Street, United Kingdom Assurity Consulting Ltd Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Assurity Consulting Ltd. As a key member of our operations team, you will play a vital role in supporting our consultants and delivering exceptional customer service.

Key Responsibilities
  • Provide administrative support to our consultants, including organizing meetings, preparing documents, and responding to customer inquiries.
  • Assist with commercial activities, including sales, contract management, and renewals.
  • Format and proofread reports, and populate information onto our Customer Relationship Management (CRM) system.
  • Support consultants with site visits, internal and external meetings, and other administrative tasks.
Requirements
  • Strong proactive communication and excellent interpersonal skills.
  • Experience of working in a team and supporting commercial activities.
  • Great organizational and planning skills, with the ability to work to deadlines and prioritize workload.
  • Excellent command of written English and good level of IT software competence, particularly Microsoft Word.
  • Resilience in dealing with pressures from other departments and flexibility to adapt to changing priorities.
  • Willingness to provide solutions to problems and excellent attention to detail.
  • Good typing speed and ability to demonstrate a high level of quality and accuracy.
About Assurity Consulting Ltd

We are a welcoming and growing workplace compliance consultancy, passionate about our expertise and customer service. We offer a flexible approach to work and prioritize work-life balance. Our team is committed to delivering exceptional results and providing a supportive and inclusive work environment.