Hotel Ambassador

3 weeks ago

London, Greater London, United Kingdom Ham Yard Hotel Full time
Hotel Door Person Job Description

Firmdale Hotels is a renowned collection of boutique hotels, celebrated for its commitment to exceptional service, unique design, and a vibrant atmosphere. Each property offers a distinctive charm, catering to guests seeking an unforgettable experience. Our Ham Yard Hotel, located in the heart of London, epitomises our values of luxury and personalised service.

We are thrilled to offer an exciting opportunity for a Door Person to become a part of our esteemed team at the Ham Yard Hotel. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their stay with your warm and engaging presence. Your role will involve ensuring each guest feels welcomed and valued from the moment they arrive.

Responsibilities:
  • Greet all guests with a friendly and approachable demeanour.
  • Provide assistance with luggage, directions, and any special requests.
  • Monitor the entrance and surrounding area, ensuring guest safety and property security.
  • Liaise with the front office and concierge teams to coordinate guest services.
  • Maintain the cleanliness and order of the entrance area, creating a pristine first impression.
Requirements:
  • A keen willingness to work collaboratively within a dynamic team.
  • Exceptional skills in providing outstanding customer service.
  • Friendly, approachable, and hardworking with a genuine passion for hospitality.
  • A meticulous approach to maintaining high standards of presentation.
  • A positive attitude and eagerness to contribute to the guest experience.
What We Offer:
  • Competitive annual salary of £28,350
  • Access to Wagestream, our financial wellbeing app, allowing you to stream your accrued earnings before payday, benefit from everyday savings, and receive real-time financial coaching.
  • Health cash plan, including contributions towards dental, optical, alternative, and complementary therapies.
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Generous 30% discount off food and drinks at our restaurants and bars.
  • Complimentary meals on shift.
  • Referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • Dry cleaning service for work attire and discounted personal dry cleaning.
  • Enhanced holiday allowance based on length of service.
  • Season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • One allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
  • And much more.
Why Join Firmdale Hotels?

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World-renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

  • Times Best Places to Work 2024
  • The King's Award for Enterprise 2024 for outstanding contribution to International Trade
  • GM of the Year Finalist – Helle Jensen – Cateys 2024
  • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024, as well as an AA Breakfast Award
  • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
  • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
  • Whitby Hotel, Crosby Street and Warren Street - Michelin keys
  • The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
  • Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

If you're ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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