Food and Beverage Team Member

3 weeks ago

Sutton Coldfield, Birmingham, United Kingdom The Belfry Hotel and Resorts Full time
About the Role

This is an exciting opportunity to join our team as a Food and Beverage Assistant at The Belfry Hotel and Resorts. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities
  • Welcome and serve guests in a polite and friendly manner
  • Deliver a great experience from beginning to end
  • Confidently talk about our menus, offer upsells, and enthusiastically promote our products
  • Take orders from guests and proactively ensure that all of their needs are met
  • Clean and maintain a high level of hygiene and cleanliness in the workplace
  • Work across all areas within Sam's and the Driving range, as well as other outlets as needed
About You

We are looking for a passionate and enthusiastic individual who is passionate about delivering exceptional customer service. If you have experience working in a busy restaurant or hospitality environment, that's great, but we also welcome applications from those who are eager to learn and develop their skills.

What We Offer
  • Discounted gym membership and access to team-led fitness sessions
  • Team social events throughout the year
  • Belfry-wide wellness programme with external speakers
  • The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
  • Wagestream access to all employees
  • Healthcare schemes, including life assurance, 24-hour GP, and health cash-plans
  • Employee Assistance Programme
  • Long service awards and additional paid holiday for long service
  • Reward Vouchers and free meals on shift in our canteen
  • Annual Belfry awards and team appreciation events
  • Fantastic resort discounts across restaurants, bars, retail, and golf
  • Bed & Breakfast from £35 per room
  • Free staff parking and subsidised taxi service
  • Live-in accommodation for up to 3 months and relocation bonuses
Learning and Development
  • Excellent training and career opportunities
  • Internal career pathways programmes
  • Access to The Belfry Campus Learning
  • Commitment to developing our team through apprenticeship programmes
Making a Difference
  • Belfry ESG committee, dedicated to delivering an environmentally sustainable business
  • Supporting industry, local, and national charities
  • Pledges made on 'Make Good Grow', offering our team's expertise and support to good causes

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