Food and Beverage Team Member

2 days ago


Sutton Coldfield, Birmingham, United Kingdom The Belfry Hotel and Resorts Full time

About the Role

This is an exciting opportunity to join our team as a Food and Beverage Team Member at The Belfry Hotel and Resorts. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring that our guests have a memorable experience.

Key Responsibilities

  • Welcome and greet guests in a polite and friendly manner
  • Deliver a great experience from beginning to end, ensuring that all of our guests' needs are met
  • Confidently talk about our menus, offer upsells, and enthusiastically promote our products
  • Take orders from our guests and proactively ensure that all of their needs are met
  • Clean and maintain a high level of hygiene and cleanliness in all areas of the resort
  • Work across all areas within the resort, including the driving range and other outlets
  • Be flexible and willing to work across any area of the resort that requires assistance

About You

We are looking for a passionate and enthusiastic individual who is passionate about delivering exceptional customer service. If you have experience working in a busy restaurant or hospitality environment, that's great, but we are also happy to train the right candidate. We require:

  • You to be passionate about delivering a fantastic service to our guests
  • You to enjoy engaging in conversation and talking about our products and the resort
  • You to be a natural when it comes to upselling and promoting our products
  • You to be outgoing and enthusiastic, with a can-do attitude and a willingness to go above and beyond
  • You to be willing to work individually and as part of a team

Belfry Benefits

We offer a range of benefits to our team members, including:

  • Discounted gym membership and access to team-led fitness sessions
  • Team social events throughout the year
  • Belfry-wide wellness programme with external speakers
  • The Burnt Chef Project partnership, offering unlimited, fully-funded counselling and mental health support
  • Wagestream access to all employees
  • Healthcare schemes, including life assurance and 24-hour GP
  • Employee Assistance Programme
  • Long service awards and additional paid holiday for long service
  • Free meals on shift in our canteen
  • Annual Belfry awards and team appreciation events
  • Fantastic resort discounts across restaurants, bars, retail, and golf
  • Bed & Breakfast from £35 per room
  • Free staff parking and subsidised taxi service
  • Live-in accommodation for up to 3 months and relocation bonuses

Learning & Development

We are committed to developing our team through excellent training and career opportunities, including:

  • Internal career pathways programmes
  • Access to The Belfry Campus Learning
  • Commitment to developing our team through apprenticeship programmes

Making a Difference

We are proud to be a responsible business, committed to delivering an environmentally sustainable business and supporting industry, local, and national charities. We are also proud to be a part of the 'Make Good Grow' initiative, offering our team's expertise and support to good causes.


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