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Practice Operations Coordinator

2 months ago

Narberth, Pembrokeshire, United Kingdom Narberth Surgery Full time

Position Overview

Role: Practice Operations Coordinator/IT Specialist

Narberth Surgery is seeking a Practice Operations Coordinator to enhance our team. We are in search of an enthusiastic, proactive, and adaptable individual to join our supportive and busy practice environment.

Our team is dedicated to providing exceptional care and support to our patients. We value collaboration and are looking for a friendly and efficient team member with strong communication skills, patience, and a passion for advancing their career in the administrative aspects of General Practice.

We encourage informal visits and inquiries. Interested candidates are invited to reach out to the practice confidentially to discuss further details.

Position Summary:

The primary responsibilities of the Practice Operations Coordinator include, but are not limited to:

  • Contributing to the practice team in delivering patient-centered services for our patients, their families, and the community.
  • Playing a vital role in the administrative team by leading and developing administrative tasks and responsibilities.
  • Collaborating with the Practice Manager and administrative team to update, streamline, and enhance current processes and practices.

Main Responsibilities:

Key Duties:

  • Overseeing the administrative functions of the EMIS and IT information systems.
  • Providing IT support to all clinical and administrative staff at Narberth Surgery.
  • Assisting the Practice Manager with data and report generation.
  • Performing general administrative and reception duties as required by the practice.
  • Managing the appointment scheduling and staff rota.
  • Ensuring the effective operation of all systems.
  • Maintaining and updating the practice's website, intranet, and multimedia resources.

Qualifications and Skills:

Essential Attributes:

  • Professional resilience and confidence.
  • Ability to multitask while maintaining focus on priorities and workload.
  • Adaptability to change and responsiveness to new challenges.
  • Effective teamwork capabilities.
  • Proficiency in addressing inaccuracies promptly.
  • Capacity to maintain concentration during prolonged use of IT equipment.
  • Self-motivated with the ability to organize and prioritize tasks to meet deadlines while adhering to policies and procedures.
  • Flexibility to provide coverage during periods of high workload or staff absence.
  • Experience in environments requiring strict confidentiality.
  • Cooperative and flexible attitude.
  • Strong interpersonal skills.
  • High levels of integrity and loyalty.

About Narberth Surgery:

We are a stable, sustainable, and high-performing practice with the capacity to support various training schemes. Our team possesses a wealth of knowledge and expertise.

Our current staff includes six GP Partners, two salaried GPs, one Pharmacist, one Practice Manager, one Practice Operations Coordinator, four Receptionists, five Administrators, four Practice Nurses, and two Health Care Assistants/Phlebotomists.

We aim to provide a friendly and caring service to our patients, ensuring same-day appointments for those who require them.

Our practice is fully computerized and utilizes the EMIS Web system, which aids in achieving national and local targets while facilitating accurate data collection for audits. This system has also improved our repeat prescribing process and management of chronic diseases.

Our practice serves a rural area of 150 square miles, catering to approximately 9,000 patients.

Job Responsibilities:

Summary:

Assist in the efficient operation of administrative tasks related to the administrative team and IT and communication systems.

Responsibilities:

  • Managing the administrative functions of the EMIS and IT information systems.
  • Providing IT support to all clinical and administrative staff.
  • Assisting the Practice Manager with data and report generation.
  • Supporting the practice in computer training and maximizing income through accurate information recording.
  • Researching and reporting on new software and hardware developments, assisting in the management of new system implementations.
  • Performing general administrative and reception duties as needed.
  • Overseeing all aspects of systems management.
  • Maintaining and validating the EMIS system.
  • Configuring EMIS system templates and protocols, including appointment scheduling and staff rota management.
  • Conducting searches and audits of the clinical system as requested.
  • Maintaining knowledge of Enhanced Services and the Quality and Outcome Framework.
  • Providing training and ongoing support for all practice staff in the use of practice systems.
  • Liaising with external computer system support departments.
  • Assisting the Practice Manager in ensuring compliance with Data Security (GDPR), Information Governance, and Health & Safety policies.
  • Maintaining and updating the practice's website and intranet.

Knowledge & Skills:

Desirable:

  • Advanced IT skills.
  • Strong interpersonal and communication skills.

Experience:

Desirable:

  • Experience in primary care settings.
  • Experience in a GP practice environment.

Qualifications:

Desirable:

  • GCSE grade A to C in English and Maths; Information Technology.