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Emergency Response Specialist
2 months ago
We are seeking a skilled and compassionate Emergency Call Handler to join our dedicated team at Baker Snell. As a vital member of our 24/7/365 monitoring centre, you will provide essential support to a diverse and vulnerable customer base, responding to emergency and non-emergency alarm calls with professionalism and care.
Key Responsibilities- Assess and manage emergency situations, contacting relevant services as needed.
- Record call details accurately in our systems, ensuring seamless communication and efficient response.
- Guide customers through alarm installation and troubleshooting, providing clear and concise instructions.
- Monitor and respond to automatic alarm signals, prioritizing timely and effective intervention.
- Calm, caring, and professional demeanor, with strong multitasking abilities and a focus on customer satisfaction.
- Experience in customer service, care, or call centres, with a proven track record of delivering high-quality support.
- Proficiency with Microsoft Packages and adaptability to new technology, ensuring seamless integration with our systems.
As an Emergency Call Handler at Baker Snell, you will enjoy a comprehensive benefits package, including generous allowances for weekend/unsociable hours, extensive holidays, and comprehensive insurance. You will also have access to wellness programs, long service awards, and a discount scheme, as well as opportunities for career growth and hybrid working options after 6 months.
