Emergency Floor Administrator

4 days ago

Chichester, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

An exciting opportunity to become part of the Emergency Floor multi-disciplinary team (MDT) at St Richards Hospital.

The Emergency Floor is a 55 bedded unit and Ambulatory Care Area (ACA) which cares for adult patients from multi
- specialties, referred from both primary and secondary care.

The Emergency Floor administrative team provide a pivotal role in the smooth running, in what can be seen as a chaotic environment. They work closely with all members of the MDT, but in particular with the co-ordinators of both the main floor and the ACA to ensure our patients are entered onto the Patient Administration Systems, which in turn allows tests to be requested and treatments to be prescribed.

This is currently a Band 2 post, with the potential for it to become a Band 3 post in the near future.

This role is a front line customer service position, where positive, caring and supportive interactions with patients are a priority. You will provide an efficient and effective administrative and reception service to the Emergency Floor and Ambulatory Care Area (ACA), managing a regular intake of patients arriving into the department with a variety of medical and surgical issues.

You will excel in communication and inter-personal skills, interacting with tact, diplomacy and resilience as you manage the arrival of patients and relatives within the Emergency Floor and ACA.

The success of this role is dependent on the accuracy, organisation and timely response when investigating, inputting and managing patient information into a variety of systems, whereby patient care is effectively supported, income streams maximised and data quality at its’ optimal.

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves.

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advise the necessary people/staff.

Liaise with various other departments within the hospital and outside, i.e., outpatient department, Medical Imaging, GPs, other hospitals, Police etc.

Answer complex and sensitive enquires both in person and on the telephone. Must be able to establish and maintain effective communication with all members of the public, including challenging behaviour, learning disability and bereavement.

Liaise with medical/nursing staff, porters, and ambulance staff.

Prepare and collate GP letters ensuring that they are forwarded in a timely fashion to the patient’s GP.

To act as a central liaison and information point across the Trust for internal and external multidisciplinary staff, patients and relatives.

To deal with all queries in an efficient and courteous manner using judgment and prioritisation skills.

To develop and maintain effective working relationships with clinical and managerial staff across the Trust.

To work with colleagues to ensure that relevant information is disseminated effectively and appropriately to staff across the site in a timely manner.

To take clear and accurate messages and ensure prompt delivery to the appropriate person.

To escalate to shift co-ordinator issues which require intervention. Please see attached job description for further information.

  • Emergency Floor Administrator

    7 days ago

    Chichester, West Sussex, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    An exciting opportunity to become part of the Emergency Floor multi-disciplinary team (MDT) at St Richards Hospital.The Emergency Floor is a 55 bedded unit and Ambulatory Care Area (ACA) which cares for adult patients from multi- specialties, referred from both primary and secondary care.The Emergency Floor administrative team provide a pivotal role in the...

  • Emergency Floor Administrator

    1 week ago

    Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary An exciting opportunity to become part of the Emergency Floor multi-disciplinary team (MDT) at St Richards Hospital. The Emergency Floor is a 55 bedded unit and Ambulatory Care Area (ACA) which cares for adult patients from multi- specialties, referred from both primary and secondary care. The Emergency Floor administrative team provide a...

  • Emergency Floor Administrator

    1 month ago

    Chichester, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary An exciting opportunity to become part of the Emergency Floor multi-disciplinary team (MDT) at St Richards Hospital. The Emergency Floor is a 55 bedded unit and Ambulatory Care Area (ACA) which cares for adult patients from multi- specialties, referred from both primary and secondary care. The Emergency Floor administrative team provide...

  • Emergency Floor Administrator

    3 weeks ago

    Chichester, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary An exciting opportunity to become part of the Emergency Floor multi-disciplinary team (MDT) at St Richards Hospital. The Emergency Floor is a 55 bedded unit and Ambulatory Care Area (ACA) which cares for adult patients from multi- specialties, referred from both primary and secondary care. The Emergency Floor administrative team provide...

  • Flooring Consultant

    1 week ago

    Chichester, West Sussex, United Kingdom The Floor Room Full time

    Job IntroductionWho are weThe Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible.It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a customer...

  • Flooring Consultant

    2 weeks ago

    Chichester, United Kingdom The Floor Room Full time

    Job Introduction **Who are we** The Floor Room is a new and exciting offering created to make the process of buying flooring as enjoyable and inspirational as possible. It is a space to encourage creativity and fun, whilst placing our customers aspirations at the centre of the experience, allowing their creative ideas to become a reality. We provide a...

  • Emergency Floor Administrator

    1 month ago

    Chichester, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Deal with all telephone enquiries from patients, GPs, and other departments within the hospital in an efficient and effective manner. Liaise with patients/clients whose first language is not English. Must be able to make independent decisions relating to enquires and advise the necessary people/staff. Liaise with various other departments within the hospital...

  • Head of Nursing urgent and Emergency Care

    7 days ago

    Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust 279 Full time

    A second Head of nursing post is being developed for the Urgent and Emergency Care directorate, in order to support the development of new ways of working and pathways of care to improve patient care and experience with the Emergency departments, and Emergency floor assessment units.This post will be based primarily at the St.Richards site but may require...

  • Emergency Department Receptionist

    1 week ago

    Chichester, West Sussex, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    Job overview We are looking to recruit 1 full time member of staff to complement our existing Medical Records team to work at the Worthing site. Medical Records is responsible for the maintenance, preparation and prompt delivery of patients' case notes for their outpatient appointments as well as the administration of emergency admissions to the...

  • Emergency Department Receptionist

    2 months ago

    Chichester, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for a highly-motivated and enthusiastic individual to undertake the role of Emergency Department Receptionist. You will be able to work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending a busy Emergency Department. **Bank hours are available -...

  • Emergency Department Receptionist

    2 weeks ago

    Chichester, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for a highly-motivated and enthusiastic individual to undertake the role of Emergency Department Receptionist. You will be able to work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending a busy Emergency Department. **Previous applicants need not...

  • Emergency Department Receptionist

    2 weeks ago

    Chichester, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for a highly-motivated and enthusiastic individual to undertake the role of Emergency Department Receptionist. You will be able to work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending a busy Emergency Department. **Previous applicants need not...

  • Emergency Department Receptionist

    2 months ago

    Chichester, United Kingdom 279 University Hospitals Sussex NHS Foundation Trust Full time

    We are looking for a highly-motivated and enthusiastic individual to undertake the role of Emergency Department Receptionist. You will be able to work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending a busy Emergency Department. **Previous applicants need not...

  • Emergency Department Receptionist

    1 month ago

    Chichester, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

    Job overview We are looking to recruit 1 full time member of staff to complement our existing Medical Records team to work at the Worthing site. Medical Records is responsible for the maintenance, preparation and prompt delivery of patients’ case notes for their outpatient appointments as well as the administration of emergency admissions to the...

  • Administration Assistant

    2 weeks ago

    Chichester, United Kingdom Cinnamon Care Full time

    **Administration Assistant/Receptionist** **£10.85 per hour plus company benefits** **Bank Contract** Lakeview Grange is a stunning brand new 55 bedded residential and dementia care home situated in Chichester. We are looking for a Bank Administration Assistant/Receptionist to work on an 'as and when basis.' This will be to cover annual leave and any...

  • Administration Assistant

    2 months ago

    Chichester, United Kingdom The Cinnamon Care Collection Full time

    **Administration Assistant** **£10.85 per hour plus company benefits** **Part Time - 16 hours per week - Weekend working** **A Top 20 Care Home Group 2023!** Lakeview Grange is a luxurious 55 bedded residential and dementia care home based in Chichester, West Sussex. We are looking for an Administration Assistant/Receptionist to be the first point of...

  • Emergency Department Receptionist

    1 month ago

    Chichester, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary We are looking for a highly-motivated and enthusiastic individual to undertake the role of Emergency Department Receptionist. You will be able to work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending a busy Emergency Department. **...

  • Emergency Department Receptionist

    3 weeks ago

    Chichester, United Kingdom University Hospitals Sussex NHS Foundation Trust (279) Full time

    Job summary We are looking for a highly-motivated and enthusiastic individual to undertake the role of Emergency Department Receptionist. You will be able to work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending a busy Emergency Department. **...

  • Production Coordinator

    2 weeks ago

    Chichester, United Kingdom Piran Composites Ltd. Full time

    **Job Title**:Production Coordinator & Administrator **Main Purpose of the Job** The production coordinator is responsible for administering the production process from processing sales orders, entering part numbers, setting up BOMs and routings on the ERP system and making sure the production team has all necessary paperwork in time for the next stage of...

  • Team Administrator

    2 days ago

    Chichester, United Kingdom South Coast Home Care Full time

    South Coast Home Care are a small, domiciliary care provider who support people in their own homes from Chichester across to Littlehampton areas. We are based in Terminus Road, Chichester in a lovely, modern office. We are looking for a positive and diligent administrator to join our Chichester office team on a full time basis, Monday to Friday. The role is...