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IT Helpdesk Specialist

2 months ago

Leeds, Leeds, United Kingdom Centre People Appointments Full time £30,000
Job Description

Job Summary:

Centre People Appointments is seeking a highly skilled IT Helpdesk Engineer to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical support and troubleshooting for desktop and network issues
  • Implement and optimize network and PC systems
  • Configure and manage network and PC security elements
  • Migrate and support PC and Call Centre systems
  • Develop and implement new features and services
  • Manage and maintain secure operations and environments
  • Document and report on technical issues and resolutions

Requirements:

  • Proven experience in PC software and technical support
  • Excellent written and verbal communication skills in English
  • Ability to investigate and resolve technical issues
  • Strong time management and organizational skills
  • Ability to work in a fast-paced environment and prioritize tasks
  • Strong customer service skills and ability to work with clients

Preferred Qualifications:

  • Experience with Microsoft WIN 10/11, Microsoft 365, Windows Server, AD administration, Virtualization, Cloud (AWS, Azure), Office/Mailer, Switch/Router/IPT, and Firewall products
  • Knowledge of network and PC security elements
  • Experience with migration and support of PC and Call Centre systems

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply:

If you are a motivated and experienced IT professional looking for a new challenge, please submit your application to Centre People Appointments.