Business Intelligence Support Specialist
3 weeks ago
Bespoke Applications Support Consultant – Leeds
Our clients' data visualisation software enables businesses to make faster and better decisions. With a growing requirement to make rapid sense of ever-burgeoning information, the demand for Business Intelligence is increasing exponentially.
This role is responsible for providing support for the BI product, ensuring swift solutions are delivered to customers. Key responsibilities include:
- Managing the Helpdesk, logging and responding to calls
- Working within a scheduled support desk system
- Learning and using the BI product to an expert level
- Reporting progress to the Product Director on a regular basis
- Communicating customer issues to the internal customer account manager
Requirements:
- 2+ years' experience in a Helpdesk role
- Knowledge of Business Intelligence applications, including Qlikview, Tableau, and MS Reporting Services
- Skills in Helpdesk Software, SQL, and NoSQL databases
- Ability to pick up new skills quickly and work in a fast-moving environment
This is an exciting opportunity to join our team and contribute to the success of our clients' businesses.
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