Expert Business Intelligence Support Specialist

2 weeks ago


Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

We are seeking an experienced Business Intelligence Support Specialist to join our team at Interface Recruitment UK.

As a key member of our team, you will be responsible for providing expert support for our clients' Business Intelligence product.

Key responsibilities include:

Providing Swift Solutions: Manage the Helpdesk, logging and responding to calls to deliver swift solutions to customers.

Product Expertise: Learn and use the Business Intelligence product to an expert level.

Communication: Report progress to the Product Director on a regular basis and communicate any customer issues to the internal customer account manager.

Team Collaboration: Work co-operatively with others in the team to ensure milestones are consistently achieved.

Skills and Requirements: 2+ years' experience in a Helpdesk role, knowledge of Business Intelligence applications, and exposure to BI tools such as Qlikview, Tableau, and MS Reporting Services.

Commercial Awareness: Possess written communication, problem-solving, time management/self-organisation, and commercial awareness skills.

Demanding Environment: Ability to pick up new skills quickly and work in a fast-moving, demanding environment.



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