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Front Desk Associate

1 month ago

Bicester, Oxfordshire, United Kingdom whitbread Full time

We're seeking a skilled Receptionist to join our team at Bicester Premier Inn. As the face of our hotel, you'll be responsible for providing exceptional customer service and ensuring a warm welcome for our guests.

Key Responsibilities:

  • Provide a high level of customer service to guests, responding to their queries and resolving any issues promptly.
  • Manage the front desk, handling check-ins, check-outs, and room assignments efficiently.
  • Work collaboratively with the housekeeping team to ensure rooms are prepared to a high standard.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Stay up-to-date with hotel policies, procedures, and promotions to provide informed answers to guests' questions.

What We Offer:

  • A competitive hourly rate.
  • A guaranteed 20 hours per week, spread across 3 days, with shifts from 7am to 3pm or 3pm to 11pm, including weekends.
  • A comprehensive training program to support your development and career growth.
  • A Whitbread Benefits card, offering discounts on Premier Inn rooms and meals in all Whitbread Restaurants.
  • A company pension and save-as-you-earn scheme.
  • Access to our employee discounts program, providing savings on various products and services.

About Us:

Whitbread is a leading hospitality business, committed to delivering exceptional customer experiences. We're passionate about creating a welcoming and inclusive environment for our guests and employees alike.

Why Work with Us:

  • Opportunities for career growth and development within our business.
  • A supportive and collaborative team environment.
  • A comprehensive benefits package, including a pension scheme and employee discounts.
  • The chance to work with a leading hospitality brand, known for its commitment to quality and customer satisfaction.