Technical Support Specialist

14 hours ago


Basingstoke, Hampshire, United Kingdom NuStaff Recruitment Full time
Technical Support Advisor

Are you a problem solver with a passion for technology? Do you enjoy helping others and providing top-notch service? We're looking for a skilled Technical Support Advisor to join our team

About the Role

As a Technical Support Advisor, you will be responsible for resolving customer enquiries from our dealer network and end users, as well as internal colleagues. You will provide timely and accurate technical information via phone, email, and CRM cases. If you have excellent customer service skills, are a great problem solver, and are technically minded, we want to hear from you

Key Responsibilities
  1. Dealing with technical enquiries via phone and email from internal and external customers and providing solutions
  2. Following up on enquiries ensuring that matters are resolved as quickly as possible
  3. Spending regular hands-on time in our technical workshop to build knowledge and offer occasional support
  4. Setting up and conducting video calls with customers both internal and external
  5. Handling warranty queries
  6. Investigating issues as appropriate and providing accurate, up-to-date information to the enquirer (internal or external)
  7. Keeping up to date with technical product knowledge and skills
What We Offer

We offer a competitive salary between 28k-30k depending on experience, annual discretionary bonus based on company performance and employee personal objectives, and a range of benefits including hybrid working, subsidised canteen, free on-site parking, and more



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