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Customer Engagement Manager

2 months ago

Bedford, Bedford, United Kingdom MarkJames Search Full time
Job Title: Customer Engagement Manager

MarkJames Search is seeking a skilled Customer Engagement Manager to join our team. As a key member of our client's success team, you will be responsible for building and maintaining strong relationships with our clients, ensuring they achieve their business objectives and get the most out of our solutions.

Key Responsibilities:
  • Develop and execute customized engagement plans to meet the unique needs of each client.
  • Act as a single point of contact for clients, providing exceptional customer service and support.
  • Collaborate with internal teams to identify and address client needs, ensuring timely and effective resolution of issues.
  • Monitor client satisfaction and progress, making recommendations for improvement and growth.
  • Build and maintain strong relationships with clients, identifying new business opportunities and driving revenue growth.
Requirements:
  • Proven experience in customer-facing roles, with a focus on building and maintaining strong relationships.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.
  • Strong analytical and problem-solving skills, with the ability to identify and address client needs.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Knowledge of digital transformation and low-code software implementation a plus.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading enterprise software company and make a real impact on our clients' success.