Coffee Shop Operations Manager

2 weeks ago

London, Greater London, United Kingdom MHG Full time

**Job Summary**

We are seeking a highly motivated and experienced professional to join our team at MHG as a Coffee Shop Operations Manager. As a key member of our management team, you will be responsible for overseeing the daily operations of our coffee shop, ensuring a smooth and efficient workflow, and providing exceptional customer service.

**Key Responsibilities**

  • **Operations Management**: Oversee the daily operations of the coffee shop, including managing inventory, scheduling staff, and maintaining a clean and organized environment.
  • **Team Leadership**: Manage a team of employees, providing guidance, training, and support to ensure excellent customer service and a positive work environment.
  • **Customer Service**: Handle customer inquiries, complaints, and feedback in a professional and courteous manner.
  • **Sales and Revenue Growth**: Implement strategies to increase sales and improve customer satisfaction, driving revenue growth for the coffee shop.
  • **Quality Control**: Ensure compliance with food safety and sanitation regulations, maintaining high standards of quality and cleanliness.

**Requirements**

  • **Experience**: 2-3 years of previous experience in a similar coffee shop environment, with a strong understanding of food production and preparation techniques.
  • **Leadership Skills**: Excellent team management and leadership skills, with the ability to prioritize tasks and manage time effectively.
  • **Communication Skills**: Strong communication and interpersonal skills, with the ability to work effectively with suppliers, staff, and customers.
  • **Knowledge**: Strong knowledge of food safety regulations and best practices, with the ability to maintain high standards of quality and cleanliness.

**About MHG**

MHG is a small restaurant and bar group dedicated to providing exceptional customer service and high-quality food and beverages. We are committed to creating a positive and supportive work environment for our employees, and we are seeking a talented and motivated individual to join our team as a Coffee Shop Operations Manager.

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