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Executive Director of Coffee Operations
2 months ago
Executive Director of Coffee Operations
We are seeking a highly skilled and experienced Executive Director of Coffee Operations to lead our coffee shop and roasting plant in London. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our coffee shop, including coffee production, quality control, and customer service.
Key Responsibilities:
- Lead and manage coffee production, quality control, and customer service operations to ensure a seamless and exceptional experience for customers.
- Recruit, train, and mentor a diverse team of coffee professionals to ensure high-quality service and product offerings.
- Utilize your in-depth knowledge of coffee roasting, brewing techniques, and flavor profiles to educate staff and guide product offering decisions.
- Develop and implement strategies to engage with the local coffee community, building brand loyalty and customer satisfaction.
- Oversee budgeting, cost control, and revenue generation to ensure the financial success of the store.
- Leverage our cutting-edge technology platform to optimize operations, inventory management, and customer engagement.
- Ensure adherence to health and safety regulations, quality standards, and company policies.
Requirements:
- Previous roles in F&B, coffee shop or roastery management, with a track record of successful business growth.
- Deep love for coffee and a comprehensive understanding of the coffee industry, from bean to cup.
- Creative thinker who can tackle challenges head-on and implement effective solutions.
What We Offer:
- Full-time salaried position commensurate with experience.
- Pension.
- Bonus scheme.
- Free food and drink.
- Company events.
- Discounted or free food.
- Employee discount.
- Employee stock ownership plan.
- Gym membership.
- Referral programme.
