Executive Director of Coffee Operations

6 days ago


London, Greater London, United Kingdom Roasting Plant Coffee Full time
Job Description

Executive Director of Coffee Operations

We are seeking a highly skilled and experienced Executive Director of Coffee Operations to lead our coffee shop and roasting plant in London. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our coffee shop, including coffee production, quality control, and customer service.

Key Responsibilities:

  • Lead and manage coffee production, quality control, and customer service operations to ensure a seamless and exceptional experience for customers.
  • Recruit, train, and mentor a diverse team of coffee professionals to ensure high-quality service and product offerings.
  • Utilize your in-depth knowledge of coffee roasting, brewing techniques, and flavor profiles to educate staff and guide product offering decisions.
  • Develop and implement strategies to engage with the local coffee community, building brand loyalty and customer satisfaction.
  • Oversee budgeting, cost control, and revenue generation to ensure the financial success of the store.
  • Leverage our cutting-edge technology platform to optimize operations, inventory management, and customer engagement.
  • Ensure adherence to health and safety regulations, quality standards, and company policies.

Requirements:

  • Previous roles in F&B, coffee shop or roastery management, with a track record of successful business growth.
  • Deep love for coffee and a comprehensive understanding of the coffee industry, from bean to cup.
  • Creative thinker who can tackle challenges head-on and implement effective solutions.

What We Offer:

  • Full-time salaried position commensurate with experience.
  • Pension.
  • Bonus scheme.
  • Free food and drink.
  • Company events.
  • Discounted or free food.
  • Employee discount.
  • Employee stock ownership plan.
  • Gym membership.
  • Referral programme.


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