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Aftersales Customer Service Representative

2 months ago

Carlisle, Cumbria, United Kingdom Arnold Clark Full time
About the Role

We're seeking a highly motivated and customer-focused individual to join our team as an Aftersales Customer Service Executive. As a key member of our branch, you'll play a vital role in delivering exceptional customer experiences and ensuring our customers leave our Motorstore with a smile.

Key Responsibilities
  • Prepare the showroom and cars for the day ahead, ensuring a welcoming environment for our customers.
  • Support the Sales department in delivering outstanding customer service and ensuring a seamless customer journey.
  • Develop in-depth knowledge of our products to provide expert advice and recommendations to customers.
  • Assist with the handover and aftersales process, ensuring customers are fully satisfied with their purchase.
  • Hold a full UK driving licence and be willing to learn and progress within the role.
What We Offer
  • A competitive salary and benefits package, including 33 days' holiday allowance and generous retail discounts.
  • Opportunities for training and progression, with a clear path to car sales.
  • A supportive and cohesive team environment, with regular feedback and coaching.
  • A comprehensive pension scheme and private healthcare.
  • Access to Simplyhealth, including 24/7 GP services and money-back medical and dental treatments.
Company Culture

At Arnold Clark, we're passionate about people who take pride in their work and are committed to delivering exceptional customer experiences. We believe in nurturing talent and encouraging ambition, and we're looking for someone who shares our values and is eager to grow with our company.

To find out more about Life at Arnold Clark, visit our website.