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IT Support Specialist

2 months ago

Horsham, West Sussex, United Kingdom Stratospherec Limited Full time
About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at Stratospherec Limited. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our ICT solutions and providing exceptional support to our clients.

Key Responsibilities
  • Provide specialist ICT support to ensure high-quality learning facilities
  • Communicate technical information effectively to various audiences
  • Implement agreed work programmes and practices under senior staff supervision
  • Monitor and manage stock, catalogue resources, and conduct audits as required
  • Comply with policies and procedures related to child protection, health, safety, security, and confidentiality
  • Understand site responsibilities under the Data Protection Act and GDPR
  • Set up and check hardware and software for normal operation
  • Build and configure networked PCs
  • Perform maintenance tasks for user accounts
  • Run basic network monitoring reports or utilities
  • Update asset lists or equivalent records for hardware and software
  • Follow disaster recovery and maintenance plans
  • Test site backup and malware protection procedures
  • Ensure all jobs are logged within the helpdesk and investigated as necessary
Requirements
  • GCSE Grade 5 or above in Maths and English
  • A-Level, BTEC, NVQ, or T-Level in a relevant subject
  • Industry qualifications within the IT sector, such as Microsoft, Cisco, Aruba, Apple
  • Experience in an IT helpdesk or IT support environment
  • Ability to work independently and as part of a team under pressure
  • Impeccable attention to detail and a commitment to quality
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work on diverse and challenging projects
  • Exposure to a variety of clients
  • Chance to contribute to the company's success and growth
  • Death in Service benefit
  • Company pension scheme
  • 25 days annual leave (excluding Bank Holidays), increasing with length of service
  • SAGE Employee benefits and assistance programme

Due to the nature of this role, successful applicants are required to provide an enhanced DBS disclosure, with the disclosure expense covered by the company.