Administrative Assistant
6 days ago
We are seeking an experienced and highly organized Administrative Assistant to join our team at the University of Glasgow. As an integral member of our team, you will provide comprehensive administrative support for the delivery of undergraduate/master programmes based on the curriculum of the UofG/UESTC joint programmes.
Main Responsibilities:- Act as liaison for students, UESTC staff, and Hainan Campus Bureau regarding matters related to the University of Glasgow.
- Liaise with administrative and academic staff at the University of Glasgow.
- Log and track students on an individual basis from point of entry until graduation, monitoring performance using UofG's student information system, MyCampus, Moodle, and highlighting potential problems through other appropriate means.
- Maintain the accuracy and integrity of Student Records, ensuring the application of University, College, and School policies and procedures.
- Provide assistance with local timetabling for courses in consultation with relevant colleagues at UESTC and University of Glasgow.
- Provide assistance to ensure efficient preparation, moderation, and accurate/timely delivery of exam papers.
- Assist with coordinating course marking, including second marking from Glasgow, where appropriate, and preparing course and examination data for uploading on MyCampus.
- Assist with creating and presenting complex formulae-based spreadsheets of exam assessment data to the relevant School examination boards and its External Examiners.
- Provide comprehensive administrative support to Glasgow College Hainan, UESTC Programme Directors and lecturers.
- Provide comprehensive day-to-day local support of fly-in staff as required during their teaching weeks in Hainan.
- High School graduation certificate or evidence of progression and development gained through 3-4 years relevant work experience.
- Knowledge of Chinese and UK Higher Education procedures, standards, and regulatory environments.
- Fluency in both English and Chinese.
- Excellent interpersonal skills, able to provide a high standard of customer care with a positive and helpful attitude in responding to enquiries.
- Proven strong organizational and time management skills.
- Excellent communication skills, with the ability to interact with all levels of University staff and students, both orally and in writing.
- Tact, diplomacy, and discretion.
- Ability to adapt in a changing environment, and manage work effectively across national boundaries and time zones.
- Proven ability to demonstrate initiative and exercise judgment to resolve problems independently.
- Demonstrable ability to work accurately under pressure, with excellent data/record inputting skills.
- Proven analytical and problem-solving capability, able to present information to a range of audiences.
- High level of numeracy skills.
- Ability to work independently and proactively, planning and setting own priorities and targets.
- Proven ability to work as a member of a team.
- Advanced IT skills in all Microsoft packages, specifically Excel, and a demonstrated ability to work with new IT tools.
- Experience of working within a University/Higher Education setting supporting the academic and student community.
This is a full-time and open-ended position. The successful candidate will be employed by Hainan FESCO and based at Glasgow College Hainan, UESTC located at Li 'an International Education Innovation Pilot Zone Binhai Campus, Lingshui, Hainan P.R. China. Salary will be in the range of RMB 96,188 – 123, months.
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