Customer Service Representative

3 days ago

Hemel Hempstead, Hertfordshire, United Kingdom Dacorum Borough Council Full time

Customer Service Representative

Job Summary

We are seeking two enthusiastic individuals with excellent customer service skills to support our Customer Service team.

Key Responsibilities

  • Handle a variety of telephone, face-to-face, and email enquiries
  • Provide excellent customer service and support
  • Work as part of a team to achieve excellent customer service standards
  • Develop and maintain good relationships with customers
  • Work flexibly, including working from home or within the Council offices

Requirements

  • Excellent customer service skills
  • Good listening and questioning skills
  • Previous experience in Local Government services is an advantage, but not essential
  • Ability to work in a team and develop good relationships with colleagues
  • Flexibility in shift patterns and ability to work in Hemel Hempstead, Berkhamsted, or Tring

What We Offer

A flexible and hybrid working arrangement, with the opportunity to work from home or within the Council offices.

How to Apply

Please submit your application by midnight on the closing date shown in the advert details.

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