Service Delivery Coordinator
4 weeks ago
We are seeking a highly organized and detail-oriented Service Delivery Coordinator to join our team at Fluid Branding. As a key member of our operations team, you will be responsible for ensuring the smooth delivery of our services to our clients.
Key Responsibilities:- Raise orders and manage the order process with our global supply chain
- Provide excellent customer service and support for our clients
- Ensure order data is kept up to date in a clear and concise manner
- Keep our customers informed of the status of an order
- Communicate with internal stakeholders on issues
- Provide supplier performance feedback
- General administration of own work and digital workspace
- Managing domestic and international logistics processing and fulfillment with all parties
- Provide tailored customer support based on developmental, strategic, and global client requirements
- Handle customer complaints and problem orders in a calm and professional manner
- Remain vigilant and be proactive in problem solving for our clients
- Quality control and compliance processing
- At least 3 years experience in a production planning, customer service or administrative role
- Clear and professional communication ability
- Excellent attention to detail
- Strong supplier relationship skills
- Knowledge of manufacturing methods and branding techniques
- Knowledge of standard quality control and product testing processes
- Shipping and courier booking processes (international & domestic)
- Data input and review skills
- Ability to use initiative to solve problems and provide solutions clearly
- Strong time management and project management skills
- Friendly, empathetic attitude
- Birthday Day Off
- Access to Employee Assistance Programme
- Cycle to Work Scheme and Electric Vehicle lease scheme for employees
- Sick Pay for Employees with more than 1 year of service
- Enhanced Family Leave for employees with more than 2 years of service
- Free Annual Eye-Care Voucher
- Up to 2 Volunteering Days each year to support a cause of your choice
- 20 Days Annual Leave per year with an additional day of leave granted per each year of service completed up to a maximum of 25 days. Plus bank holidays and Holiday Buying and Selling scheme.
- Company Pension Scheme with standard contributions of 5% employee & 3% employer
- 'Perks at Work' discount scheme through Continuum Pension Provider
- Employee Referral Scheme
- Rewards Scheme with Birthday & Service Reward Points
- We're a certified B Corporation and a member of the UN Global Compact.
- Learning and Development investment
- We organise a bunch of social activities throughout the year including Christmas parties, an annual Bowling Tournament and get together for an Annual Conference
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Plymouth, Plymouth, United Kingdom Lowe's Full time{"h1": "Delivery Coordinator Job Description", "p": "At Lowe\u0027s, we are committed to providing our customers with exceptional service and quality products. As a Delivery Coordinator, you will play a critical role in ensuring that our customers receive their orders in a timely and safe manner.", "h2": "Key Responsibilities", "ul": [{"li": "Coordinate and...
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