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Engineering Support Specialist

2 months ago

Derby, Derby, United Kingdom Syntax Consultancy Limited Full time

Job Title: Simulation Support Manager

About the Role:

We are seeking an experienced Simulation Support Manager to join our team at Syntax Consultancy Limited. As a key member of our global simulation systems business, you will be responsible for managing build and support contracts for simulation systems customers located in the UK and Europe.

Key Responsibilities:

  • Overall responsibility for the Support team and Mechanical/Electrical Hardware Engineering function.
  • Leading a multi-disciplinary support team of 5-10 people, including Project Coordinators and Engineering Support staff.
  • Ensuring hardware design, build, procurement, and project coordination are managed and resourced effectively to meet demand.
  • Ensuring maintenance support plans and reporting of major issues are managed effectively.
  • Ensuring technical and commercial aspects of support projects are managed in a timely fashion.
  • Budget planning, review, and ongoing control for simulation support contracts.
  • Scheduling/coordinating activities and ensuring delivery to agreed service levels (SLAs).
  • Staff resource planning, target setting, recognition, and people development.
  • Building strong working relationships with Engineering, Project Management, and Business Development teams.

Requirements:

  • Experience with simulation systems.
  • Ability to work 100% fully remote from anywhere in the UK.

What We Offer:

  • A chance to join an established and growing global simulation systems business.
  • A competitive salary and benefits package.