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Customer Service Team Lead
2 months ago
Search is seeking a dynamic and experienced Customer Service Supervisor to join their busy and fast-paced team due to growth. This is an exciting opportunity to become a part of an experienced team within an international organisation.
Key Responsibilities:- Support a customer service team in managing sales orders from receipt to delivery while ensuring excellent customer service is delivered at all times.
- Act as the first point of contact to deal with queries from internal team members, supporting the Customer Service Manager.
- Work with senior management to ensure correct staffing levels and training are in place for customer services personnel.
- Handle customer queries, manage order processing, and communicate with other internal departments.
- Previous experience working in a Supervisory or Team Leader role.
- International shipping experience or knowledge of exports is desirable.
- A positive approach, ability to use own initiative, and excellent organisational skills.
- Excellent interpersonal skills and ability to build rapport, excellent telephone manner, and good PC literacy including competence in MS Office Word, Excel, and Outlook.
- Excellent attention to detail.
Search is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
