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Membership Director
2 months ago
We are seeking a highly skilled Membership Manager to lead our membership initiatives and drive growth in key markets.
The successful candidate will be responsible for overseeing all aspects of membership services, ensuring a high level of member satisfaction and engagement. This includes developing and implementing processes for efficient membership administration, managing member payment matters, and working closely with the Finance Team to ensure accurate financial reporting and budgeting.
The Membership Manager will also be responsible for driving membership growth through targeted initiatives and campaigns, managing member retention, and identifying and engaging potential new members. Additionally, they will work proactively with the in-house Marketing Manager and third-party communications agency to develop and implement a comprehensive membership marketing strategy.
The ideal candidate will have a Bachelor's degree in Business Administration, Marketing, Communications, or a related field, and experience in membership management or a similar role. They will also have proven experience managing CRM systems, strong communication and interpersonal skills, and excellent organisational and project management skills.
We are an equal opportunity employer and welcome applications from a wide range of backgrounds. If you are a motivated and results-driven individual with a passion for membership management, we encourage you to apply.
Key Responsibilities:
- Oversee all aspects of membership services
- Develop and implement processes for efficient membership administration
- Manage member payment matters
- Work closely with the Finance Team to ensure accurate financial reporting and budgeting
- Drive membership growth through targeted initiatives and campaigns
- Manage member retention
- Identify and engage potential new members
- Work proactively with the in-house Marketing Manager and third-party communications agency to develop and implement a comprehensive membership marketing strategy
Requirements:
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field
- Experience in membership management or a similar role
- Proven experience managing CRM systems
- Strong communication and interpersonal skills
- Excellent organisational and project management skills
