Frontline Service Coordinator

7 days ago


Wick, United Kingdom Highland Council Full time

Job Summary

The Highland Council is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our customer service network, you will play a vital role in delivering a professional and efficient frontline service to our customers.

Key Responsibilities

  • Provide exceptional customer service and support to customers in a fast-paced office environment.
  • Resolve customer requests and inquiries in a timely and professional manner.
  • Assist in the day-to-day operation of the customer services office, including managing customer interactions and resolving issues.
  • Work collaboratively with colleagues to achieve team goals and objectives.

Requirements

  • Recent and relevant experience of delivering a customer-focused frontline service to the public in an office environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to resolve customer issues in a professional and courteous manner.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work for a dynamic and forward-thinking organization.
  • A supportive and collaborative team environment.


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