Frontline Service Coordinator
7 days ago
Job Summary
The Highland Council is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Assistant. As a key member of our customer service network, you will play a vital role in delivering a professional and efficient frontline service to our customers.
Key Responsibilities
- Provide exceptional customer service and support to customers in a fast-paced office environment.
- Resolve customer requests and inquiries in a timely and professional manner.
- Assist in the day-to-day operation of the customer services office, including managing customer interactions and resolving issues.
- Work collaboratively with colleagues to achieve team goals and objectives.
Requirements
- Recent and relevant experience of delivering a customer-focused frontline service to the public in an office environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving skills and ability to resolve customer issues in a professional and courteous manner.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work for a dynamic and forward-thinking organization.
- A supportive and collaborative team environment.
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