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Sales Support Specialist
2 months ago
About Trust Payments
Trust Payments is a leading fintech company that provides innovative payment solutions and commerce technologies to businesses across the UK and EU.
Main Purpose of the Job
The Sales Support team plays a crucial role in the sales and onboarding process, supporting commercial teams, partnership teams, and account management teams with sales cycle support.
Sales Support Specialist Duties and Responsibilities
- Process and manage CRM applications, perform initial assessments, onboard, and quality check for underwriting.
- Ensure documents align with merchant acceptance policies, demonstrating attention to detail.
- Update underwriters rapidly to support quick turnaround times.
- Regularly check CRM platform queues and ensure that sales/partners/account managers are actively contacting partner/merchants so applications go live quickly.
- Suggest process improvements to enhance team adaptability.
- Attend pipeline and underwriting company calls, offering feedback to support onboarding.
- Collaborate with internal teams on boarding/billing processes as needed.
- Handle assigned action tickets in Zendesk, ensuring timely completion within SLAs.
- Build and maintain strong relationships, representing the Trust Payments brand.
- Process requests for change forms (RFCs) for merchants/partners within SLA and follow up on outcomes.
- Provide regular reports on achievements and sharing feedback to management.
Sales Support Specialist Qualities and Skills Required
- Prepared for some ad hoc travel between Trust Payments locations.
- Dedicated and driven self-starter with professional office environment experience.
- Payments experience, not essential but preferred.
- Willingness to learn and engage to meet objectives.
- High levels of focus and attention to detail.
- Team player with strong written and verbal communication.
- Experience of Zendesk and CRMs, not essential but preferred.
- Good proficiency in written and spoken English (other languages considered an asset).
Benefits
- Opportunity to be part of a rapidly scaling, major fintech business.
- Flexible working.
- Health and wellbeing ethos including regular wellness sessions, fitness, and nutrition, and other events.
- Family-friendly enhanced benefits/policies.
- Pension, healthcare, life assurance.
- Social events and team building.
- Celebrations.
We recognize the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds, and perspectives. We are dedicated to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or any other protected characteristic.
