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Technical Support Specialist
2 months ago
Support Engineer Position Overview
Become a pivotal part of a forward-thinking organization
Welcome to a realm where creativity flourishes and possibilities are limitless. This dynamic company, based in Farnborough, is dedicated to innovative solutions, specializing in Agile design methodologies that enable organizations to swiftly adapt their requirements and capitalize on IT advancements.
Are you prepared to contribute to groundbreaking initiatives?
The organization is in search of a Support Engineer to engage in significant and stimulating projects currently in progress.
The selected candidates will receive comprehensive briefings regarding their roles and responsibilities. They will maintain regular communication with senior management and will have ample opportunities for career advancement. Resources will be allocated for personal growth and training.
The chosen candidate will play a crucial role in shaping the future of the organization, both in their specific work and in the broader context.
This firm excels in delivering innovative solutions within the National Security & Defence sector, focusing on Secure by Design principles. As a key member of the team, you will be involved in pioneering projects, developing highly secure and efficient software systems.
Essential Skills Required:
- Administration of Windows Server 2016 and above.
- Experience with VMware vSphere/vCenter/VCF.
- Administration of Azure and Microsoft 365.
- Proficiency in Linux (CentOS/RedHat/Ubuntu).
- Knowledge of PowerShell scripting.
- End User Device provisioning, maintenance, patching, and hardening.
- Understanding of Single Sign-On (SSO) concepts and operations.
- Familiarity with working in protectively marked environments.
Desirable Skills:
- Kubernetes administration, particularly with VMware.
- Experience with TKGI DevSecOps.
- Familiarity with Elastic Nessus Application tooling.
- Knowledge of HashiCorp packaging.
- Experience with Terraform by HashiCorp.
- Vault management.
- Experience working in Agile sprints.
- SC/DV Clearance is a plus.
Key Responsibilities:
Responsibilities will be clarified during the onboarding process and may include maintaining, enhancing, and securing multi-classification, virtualized collaboration, and development environments.
Collaborate with IT infrastructure teams to enhance Secure by Design capabilities across various projects. Provide infrastructure support for public cloud SaaS offerings, as well as project-based systems in diverse cloud environments. Execute maintenance tasks on infrastructure in accordance with change control protocols. Assist in monitoring and managing project-based ticketing and alerting systems for new changes and security notifications.
Respond to monitoring alerts and take appropriate actions. Maintain monitoring components in alignment with infrastructure developments. Ensure all platforms are updated in accordance with provider recommendations and the organization's security policies. Assess the impact of incidents swiftly and accurately, initiate return-to-service protocols, and ensure follow-up actions are executed.
Identify trends and issues, planning changes to enhance stability and performance. Stay abreast of advancements in secure public, private, and hybrid cloud technologies and network solutions.
Enhance personal knowledge through study and research towards vocational certifications in relevant technologies and vendors. Provide guidance to customers and project teams regarding infrastructure and support aspects. Share knowledge through the creation of knowledge articles for the team and the broader organization. Support the team in securing new business opportunities.
Benefits:
- Engaging and meaningful work.
- Bonus incentive program.
- Casual dress code.
- Complimentary hot and cold beverages in a modern kitchen/break area.
- Secure on-site parking, along with café, restaurant, and gym facilities.
- Company-sponsored events and social gatherings.
- Opportunities for professional development.
- Private healthcare coverage.
- Contributory pension plan.
- Maternity and paternity leave benefits.
- A friendly and supportive work environment.
The team is a blend of exceptional talent, featuring experienced operational, technical, and business leaders from various sectors. They are complemented by a skilled group of IT engineers, architects, developers, and project managers, creating a formidable force of innovation.
Their expertise encompasses secure-by-design principles, cloud computing and services, advanced network and infrastructure design, rapid application development, cross-security domain systems, multi-source data platforms, cyber vulnerability mitigation, and intelligence systems. They provide supplier-agnostic technical and business consultancy to clients and advocate for open-source and best-of-breed technologies.
To date, they have focused exclusively on the Defence and Security Sector, delivering IT innovation projects, programs, analysis, and output-based consultancy.
