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German Customer Care Representative
3 months ago
German Customer Care Representative
We are seeking dedicated German Customer Care Representatives to join our team at Ventrica.
In this role, you will be an integral part of a dynamic team committed to providing outstanding customer support. Your ability to connect with customers will not only enhance their experience but also facilitate the upselling of products while addressing any concerns they may have. Your commitment to understanding customer needs will be crucial in achieving exceptional results and maintaining high-quality service standards. Ventrica is proud to partner with renowned brands, ensuring that customer satisfaction remains our top priority.
Key Responsibilities:
- Engage in upselling through effective customer interactions.
- Serve as the initial point of contact for all customer inquiries, offering product guidance.
- Actively work to prevent escalations by managing returns, exchanges, and order status inquiries while providing updates on logistics timelines.
- Represent your client with pride, delivering exemplary customer service.
- Provide exceptional support through various channels including phone, web chat, and email.
- Ensure that customer satisfaction is prioritized in every conversation.
Qualifications:
- A genuine passion for delivering top-notch customer service with an empathetic approach.
- Excellent social media communication skills, with the ability to adapt your style to meet customer needs.
- Strong verbal and written communication abilities.
- Experience in a customer-facing role.
- Proficient IT skills.
- Flexibility, professionalism, and a strong desire to learn.
- Interest in the brand and/or the fashion industry is a plus.
- Proven track record in upselling products.
- Self-motivated with the capability to handle objections effectively.
Working Hours:
Details regarding working hours will be provided during the interview process.
