Senior Customer Solutions Manager

7 days ago


Gateshead, United Kingdom Pin Point Recruitment Full time

Job Summary:

We are seeking an experienced Technical Account Manager to join our team at Pin Point Recruitment. As a Technical Account Manager, you will be responsible for managing technical customer accounts, supporting their new and aftermarket requirements.

Key Responsibilities:

  • Pricing products and services
  • Cost estimating and accounting
  • Building and maintaining strong long-term relationships with customers
  • Serving as the technical primary point of contact for customers
  • Ensuring timely and accurate delivery of products and projects
  • Identifying opportunities to upsell and cross-sell products and services
  • Monitoring account project processes

Requirements:

  • Strong background as a Technical Account Manager
  • Experience delivering cost estimates and managing scope of work
  • Knowledge of requirements to price appropriately
  • Strong technical knowledge (engineering degree not required, a technical mindset is)
  • Knowledge of UK export control regulations
  • Understanding around technical obsolescence and engineering systems
  • Enthusiastic and customer-focused attitude
  • UK driving license
  • Able to access the facility daily and travel across the UK as required


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