Customer Experience Specialist

7 months ago

Gateshead, United Kingdom Aspire Technology Solutions Full time

**About Aspire**
At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. Our mission is to deliver technology like no other. It is such an exciting time to join us on our journey as we continue to grow and expand

**About the role**
We are looking to recruit a customer-oriented service analyst to join our growing Customer Experience team. Aspire are a company who are constantly looking to improve and innovate with regards to our customers’ experience as we continue to deliver leading class IT services to our clients.

The role not only involves clear and effective communication with customers but also ensuring internal communications are transparent and well-coordinated. This includes fostering clarity and coherence among various internal teams such as the Service Desk, Sales, Finance, and Project teams.

**What you will be doing**
A highly motivated and conscientious self-starter, your main areas of responsibility will include:

- Managing incoming calls from customers
- Providing progress updates on existing support incidents
- Investigating and managing customer billing queries
- Acting as a point of escalation for any customer queries or concerns
- Managing any day-to-day issues associated with the services being provided to the customer and ensuring services are being delivered in line with defined agreements and targets
- Gathering and following up on customer feedback after the completion of incidents, service requests and projects
- Investigating and responding to customer complaints and high impact incidents

**You will suit the role if you have**
- A clear understanding of the importance and value of delivering high quality customer care
- Previous experience working within a customer service environment
- An enthusiastic, committed, and flexible approach to work
- The ability to work well to deadlines and remain calm under pressure
- An excellent standard of both written and verbal communication skills
- A motivated attitude with the ability to work on your own initiative and prioritise tasks accordingly
- Exceptional collaboration skills to help drive through service improvements
- Excellent problem-solving ability
- Previous experience dealing with customer complaints

Although not essential, it will be advantageous if you have a basic understanding of how IT Services are delivered and previous experience working in the Technology sector.

**Our values**
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role, therefore we provide continuous learning and development at Aspire, which is at the heart of everything we do. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.

**Salary**
£21,500 to £24,000 per annum (depending on experience)

**Benefits**
Here at Aspire we offer a great benefits package and a competitive salary. Being a people-centric organisation is what sets us apart - we strive to look after our people in the best way we can
- Travel benefits including free parking, subsidized travel passes and much more
- Health Cash Plan
- Cycle to Work Scheme
- Network Benefits
- Employee Assistance Program
- Enhanced Annual Leave Entitlement (increasing with length of service)
- Enhanced Maternity, Paternity and Parental Schemes
- Enhanced Pension Scheme
- Tech Purchase Scheme
- Electric Vehicle Salary Sacrifice Scheme
- Employee referral scheme
- New business referral scheme
- Discounted Gym Membership
- Life Assurance and Critical Illness cover

**Location and Working Arrangements**
You will be based at Aspire’s Gateshead Head Office.

**Hours of Work**
Full time (37.5 hours per week), Monday to Friday - 0830 to 1700. Some flexibility may be required to cover staff holidays and increased customer demand.

**Equality, Inclusion and Diversity at Aspire**
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, that promotes dignity, equality and diversity that encourages individuals
to develop their true potential.

**Interview Process**

We generally conduct interviews in three stages, lasting approximately 2-3 weeks depending on everyone’s calendars.

**#AspireForMore

  • Customer Experience Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom FOOT LOCKER Full time

    Job SummaryWe are seeking a Customer Experience Specialist to join our team at Foot Locker. As a Sales Floor Associate, you will be responsible for delivering exceptional customer experiences and driving sales growth.Key ResponsibilitiesProvide personalized recommendations to customersAssist with sales and customer inquiriesWork collaboratively with...

  • Customer Experience Specialist

    5 days ago

    Gateshead, United Kingdom Aspire Technology Solutions Full time

    **About Aspire** At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. Our mission is to deliver technology like no other. It is such an exciting time to join us on our journey as we continue to grow and expand! **About the role** We are looking to recruit a...

  • Customer Experience Specialist

    7 months ago

    Gateshead, United Kingdom Aspire Technology Solutions Full time

    **About Aspire** At Aspire Technology Solutions, we look for dynamic individuals who want to work for one of the fastest growing IT and Cyber Security providers in the UK. Our mission is to deliver technology like no other. It is such an exciting time to join us on our journey as we continue to grow and expand! **About the role** We are looking to recruit a...

  • Customer Experience Specialist

    3 weeks ago

    Gateshead, Gateshead, United Kingdom This is an IT support group Full time

    About the RoleWe are seeking an experienced and motivated individual to join our Front of House team as a Cashier/Service Team Member.Your main responsibility will be to provide an exceptional customer experience by handling orders, serving food and drinks, and maintaining high standards of cleanliness and hygiene throughout the restaurant.You will work...

  • Customer Experience Specialist

    3 weeks ago

    Gateshead, Gateshead, United Kingdom Rank Group Full time

    Join Our TeamWe are seeking a skilled and enthusiastic individual to join our team as a Mecca Bingo Team Member.In this role, you will be responsible for delivering exceptional customer experiences and working collaboratively with the team to create a welcoming atmosphere.Salary Information: The estimated hourly rate for this position is £11.44.Your Key...

  • Customer Experience Specialist

    2 weeks ago

    Gateshead, Gateshead, United Kingdom This is an IT support group Full time

    Job Title: Front of House Team MemberWe are seeking a detail-oriented and organized individual to join our Front of House team and help drive excellence in customer service.As a key contributor to this team, you will be responsible for ensuring seamless service delivery, working closely with colleagues to meet high standards.Main Responsibilities:Collaborate...

  • In-Store Experience Specialist

    1 month ago

    Gateshead, Gateshead, United Kingdom The Estée Lauder Companies Inc. Full time

    We are looking for an In-Store Experience Specialist to join our team at The Estée Lauder Companies Inc. as a Make Up & Fragrance Specialist. This is a rewarding role offering a competitive industry salary of $65,000 per annum.About the RoleIn this position, you will have the opportunity to combine your passion for fragrance and beauty with your excellent...

  • Product Experience Specialist

    4 weeks ago

    Gateshead, Gateshead, United Kingdom In Technology Group Full time

    We are seeking an innovative Product Experience Specialist to join our team at In Technology Group in Gateshead. The successful candidate will have a passion for design and be able to think creatively.The role involves working with our software company based in Newcastle, designing user experiences that meet the needs of our customers. You will be...

  • Customer Experience Director

    3 weeks ago

    Gateshead, Gateshead, United Kingdom VERA Security, Inc. Full time

    We are seeking a Customer Experience Director to lead our team in delivering exceptional customer experiences.About the RoleDevelop and implement strategies to drive customer satisfaction and loyalty.Key ResponsibilitiesLead and motivate a team of staff to deliver exceptional customer service.Collaborate with colleagues and stakeholders to create a...

  • Head of Customer Experience

    7 months ago

    Gateshead, United Kingdom Team RH Fitness Full time

    Want to work somewhere fun and exciting, where you're actually listened to and valued? Team RH are a no BS, anti-corporate health tech business, and we're on the lookout for talented, creative and unique people to join our team. If you’re looking for a typical, boring office job then we’re not the place for you. However, if you like voicing your new and...

  • Customer Experience Advisor

    7 months ago

    Gateshead, United Kingdom Team RH Fitness Full time

    Want to work somewhere fun and exciting, where you're actually listened to and valued? Team RH are a no BS, anti-corporate health tech business, and we're on the lookout for talented, creative and unique people to join our team. If you’re looking for a typical, boring office job then we’re not the place for you. However, if you like voicing your new and...

  • Customer Experience Advisor

    7 months ago

    Gateshead, United Kingdom Hadrians Recruitment Full time

    **Role: Customer Experience Advisor** **Location: Hybrid - Min 2 days office based (Gateshead) / Home based** **Training: 100% office based for first 4 weeks induction training** **Salary: Starting salary £20,020 + benefits package (35 hour working week)** **Hours - Working shift pattern 5/7 days per week between 8am-8pm** **Duration: Permanent...

  • Customer Experience Advisor

    7 months ago

    Gateshead, United Kingdom Team RH Fitness Full time

    Want to work somewhere fun and exciting, where you're actually listened to and valued? Team RH are a no BS, anti-corporate health tech business, and we're on the lookout for talented, creative and unique people to join our team. If you’re looking for a typical, boring office job then we’re not the place for you. However, if you like voicing your new and...

  • Customer Service Specialist

    7 months ago

    Gateshead, United Kingdom Tructyre Full time

    Tructyre has an exciting opportunity for a Customer Service Specialist to join our Customer Experience team in Gateshead. You will be joining on a full time or part time permanent basis and in return, you will receive a competitive basic salary of £21,732 pro rata. At Tructyre, our mission is to de-risk Britain’s fleets; Whether we are fitting new truck...

  • Customer Experience Representative

    3 days ago

    Gateshead, United Kingdom Rowen Homes Full time

    At Rowen Homes we bring the fizz and sparkle to everything we do and believe if we can dream it, we can make it happen! We love to create amazing, curated collections (with the interior designed feel) to empower and inspire glam seekers to create their dream home and live their best life! Disrupting the interiors market with our neutral glam luxe aesthetic,...

  • Sales and Customer Experience Specialist

    4 weeks ago

    Gateshead, Gateshead, United Kingdom Elemis Full time

    We are seeking a Retail Store Manager to lead our Elemis retail store team and drive sales growth through exceptional leadership and communication skills. As a seasoned retail professional, you will develop and execute sales strategies, promote the Elemis brand, and maintain high standards of customer service.Key responsibilities include managing a retail...

  • Customer Experience Lead

    2 weeks ago

    Gateshead, Gateshead, United Kingdom VERA Security, Inc. Full time

    About Us:Vera Security, Inc. is committed to providing exceptional customer experiences through our team's passion for hospitality and dedication to excellence. As a Beverage Team Leader, you will be part of a dynamic team that strives to create memorable moments for our customers.This is an exciting opportunity to join our team and contribute to our mission...

  • Customer Experience Director

    3 weeks ago

    Gateshead, Gateshead, United Kingdom Rank Group Full time

    About the TeamAs a Team Leader at Rank Group, you will be part of a dynamic and supportive team that is passionate about delivering exceptional customer experiences.You will work closely with other members of the management team to drive business growth and improve customer satisfaction. The successful candidate will be a natural leader who can inspire and...

  • Customer Experience Ambassador

    4 weeks ago

    Gateshead, Gateshead, United Kingdom Snowfox Group Full time

    Key Responsibilities- Maintain a clean and safe environment for customers- Complete training on health and safety protocols- Work effectively as part of a team to deliver exceptional guest experiencesBenefits- Competitive salary: £25,000 per annum- Free YO food- Discounted gym membership and other perks- 50% off food when dining with us- Paid breaks- Job...

  • Customer Support Specialist

    1 day ago

    Gateshead, Gateshead, United Kingdom Graphic Packaging International - Europe Full time

    Job Title: Customer Support SpecialistAbout the JobWe are seeking a highly skilled Customer Support Specialist to join our team at Graphic Packaging International - Europe. This role will be responsible for delivering exceptional customer service by interacting closely with production/operations teams.The ideal candidate will have excellent communication...