Customer Support Specialist

3 days ago


Gateshead, Gateshead, United Kingdom Graphic Packaging International - Europe Full time

Job Title: Customer Support Specialist

About the Job

We are seeking a highly skilled Customer Support Specialist to join our team at Graphic Packaging International - Europe. This role will be responsible for delivering exceptional customer service by interacting closely with production/operations teams.

The ideal candidate will have excellent communication skills, the ability to work under pressure, and strong organizational skills. They will be responsible for preparing orders and work instructions to optimize material and machinery utilization, managing trial, new, and repeat orders, reviewing cap loading before loading orders, releasing orders on time to meet customer due dates, and managing artwork and repro requests.

In this role, you will work closely with customers, internal departments, and external accounts managers to ensure that business procedures are followed and customers receive high-quality service at all times. You will also be responsible for maintaining accurate filing and archiving of customer orders and correspondence, creating order acknowledgements and production schedules for new orders, and monitoring and maintaining departmental targets and KPIs.

Key Requirements:

  • Excellent customer-facing skills
  • First-class telephone manner and communication skills
  • Highly organized
  • An expert communicator with influence within other functions/departments
  • Ability to work under pressure to deliver high-quality service
  • Ability to manage a small team
  • Able to multitask
  • Self-motivated with the ability to motivate others
  • Attention to detail and pride in work
  • Excellent organizational and time management skills
  • Able to work in a fast-paced environment
  • Strong commercial awareness and business acumen

Salary Range: €48,000 - €65,000 per annum (dependent on experience)



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