Financial Services Case Handler

3 weeks ago

Edinburgh, Edinburgh, United Kingdom Diligenta Full time
Complaints Handler in Financial Services

We are seeking a skilled Complaints Handler to join our team at Diligenta, a leading provider of outsourced administration services to the UK Life Assurance and Pensions market.

About the Role

As a Complaints Handler, you will be responsible for responding to customer queries, concerns, and complaints in a professional and timely manner. You will work closely with our customers, including major UK banks, to ensure that their issues are resolved efficiently and effectively.

Key Responsibilities
  • Respond to customer complaints and queries via telephone or in writing
  • Investigate and resolve customer complaints in a fair and timely manner
  • Work closely with customers to understand their needs and provide solutions
  • Collaborate with internal teams to ensure effective complaint resolution
  • Maintain accurate records of customer interactions and complaints
Requirements

To be successful in this role, you will need:

  • Strong customer service experience, preferably in the life and pensions industry
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Good PC skills and knowledge of Microsoft Office
  • Attention to detail and ability to maintain accurate records
What We Offer

We offer a competitive salary, 31 days holiday, and a range of benefits, including an annual discretionary bonus scheme and contributory company pension scheme. We are committed to creating an inclusive environment for all employees and celebrate diversity.

At Diligenta, we pride ourselves on our exceptional service and commitment to customer satisfaction. If you are a motivated and customer-focused individual who is passionate about delivering excellent service, we would love to hear from you.

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