Customer Service Representative
2 weeks ago
As a Complaint Handler at Diligenta, you will play a vital role in ensuring our customers receive exceptional service. Your primary responsibility will be to investigate and resolve customer complaints in a fair and timely manner.
Key Responsibilities:- Investigate complaints holistically to make fair, reasonable decisions on complex cases.
- Self-manage complaint workload for various products within regulatory timescales.
- Maintain knowledge of FCA complaint handling rules.
- Determine appropriate compensation for financial loss and/or trouble and upset payments.
- Quality assure complaint files for compliance with professional and regulatory standards.
- Identify common themes, conduct root cause analysis, and make recommendations to the business.
- Previous customer service experience gained within an office-based or regulated environment.
- Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
- Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail.
- Working knowledge of Life and Pensions industry.
We are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market. Our vision is to be the 'Customer Experience Partner' for our clients, and our strategy is to differentiate ourselves in the market by being a truly technology-led business with the support of our parent TCS. We impact people's lives every day, helping to provide financial security and peace of mind for our customers.
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Customer Service Representative
3 weeks ago
Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various channels,...
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Customer Service Representative
3 weeks ago
Edinburgh, Edinburgh, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective support to customers through various channels,...
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Customer Service Representative
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a strong focus on customer service, we deliver exceptional support to customers on behalf of well-known brands.Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our...
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Customer Service Representative
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Diligenta Full time £25,000About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. With a strong focus on customer service, we deliver exceptional support to customers on behalf of well-known brands.Job Title: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our...
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Customer Service Representative
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Search Full timeCustomer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Search. As a Customer Service Representative, you will be responsible for managing customer orders, working closely with logistics, and handling phone calls and emails internally and externally.Key Responsibilities:Manage customer orders...
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Customer Service Representative
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Search Full timeCustomer Service Representative OpportunityWe are seeking a skilled Customer Service Representative to join our team at Search. As a Customer Service Representative, you will be responsible for managing customer orders, working closely with logistics, and handling phone calls and emails internally and externally.Key Responsibilities:Manage customer orders...
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Customer Service Representative
1 week ago
Edinburgh, Edinburgh, United Kingdom Meraki Talent Ltd Full timeCustomer Service RepresentativeMeraki Talent Ltd is working alongside an established organisation to support them in the growth of their Customer Service team in Edinburgh.We are seeking a Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our...
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Customer Service Representative
1 week ago
Edinburgh, Edinburgh, United Kingdom Meraki Talent Ltd Full timeCustomer Service RepresentativeMeraki Talent Ltd is working alongside an established organisation to support them in the growth of their Customer Service team in Edinburgh.We are seeking a Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be responsible for providing excellent customer service to our...
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Customer Service Representative
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Edinburgh, Edinburgh, United Kingdom Brook Street UK Careers Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Brook Street UK Careers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a...
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Customer Service Representative
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Brook Street UK Careers Full timeJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Brook Street UK Careers. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues in a...
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Customer Service Representative
12 hours ago
Edinburgh, Edinburgh, United Kingdom Sunbelt Rentals Careers Full timeAbout the RoleAt Sunbelt Rentals Careers, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide best-in-class customer service via phone, email,...
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Customer Service Representative
1 day ago
Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full timeCustomer Service RoleWe are seeking a Customer Service Representative to join our team at Dumfries and Galloway Council. As a Customer Service Representative, you will be the first point of contact for our customers, providing excellent customer service and support.Your key responsibilities will include:Providing information and assistance to...
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2 days ago
Edinburgh, Edinburgh, United Kingdom Red Carnation Hotels Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at 100 Princes Street, a luxurious 5-star hotel in Edinburgh, Scotland.About the RoleThis is a full-time position that will report to the Guest Services Manager. As a Customer Service Representative, you will be responsible for delivering...
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Customer Service Representative
2 days ago
Edinburgh, Edinburgh, United Kingdom Asda Full timeAbout the RoleAs a Customer Service Representative at Asda, you will be working in a fast-paced environment where you will be responsible for providing excellent customer service to our online customers. You will be working as part of a team to ensure that our customers receive a great online shopping experience.Key Responsibilities- Providing customer...
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Customer Service Representative
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Brook Street Full timeJob Title: Customer Service RepresentativeBrook Street is delighted to be supporting our Public Sector client in Edinburgh with their search for a Customer Service Representative.Job Summary:The Temporary Worker will act as a member of the Call Centre, following set procedures and exercising some independent judgement in carrying out instructions, under...
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Customer Service Representative
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Brook Street Full timeJob Title: Customer Service RepresentativeBrook Street is delighted to be supporting our Public Sector client in Edinburgh with their search for a Customer Service Representative.Job Summary:The Temporary Worker will act as a member of the Call Centre, following set procedures and exercising some independent judgement in carrying out instructions, under...
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Customer Service Representative
2 days ago
Edinburgh, Edinburgh, United Kingdom Adecco UK Limited Full timeJob Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional service and support to resolve their queries and concerns.Responsibilities:* Provide first-class service to...
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Customer Service Representative
4 days ago
Edinburgh, Edinburgh, United Kingdom Dumfries and Galloway Council Full timeOpportunity to Make a DifferenceDumfries and Galloway Council is seeking a Customer Service Representative to join our team in the Wigtownshire area.This role involves providing exceptional customer service to the local community, working in various locations including Stranraer, Newton Stewart, Wigtown, Whithorn, and Port William.As a Customer Service...
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Customer Service Representative
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Forgepoint Careers Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the energy sector.Key ResponsibilitiesProvide daily feedback and development to team membersDeal...
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Customer Service Representative
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Forgepoint Careers Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients in the energy sector.Key ResponsibilitiesProvide daily feedback and development to team membersDeal...