Account Handler

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Ecclesiastical Insurance Group Full time
About the Role

We are seeking an experienced Account Handler to join our team in Edinburgh. As an Account Handler, you will play a crucial role in maintaining strong relationships with existing clients while contributing to business growth through proactive engagement.

Key Responsibilities
  • Prepare renewal schedules and proactively reach out to clients before renewal dates, ensuring compliance with industry regulations.
  • Handle incoming new business inquiries promptly and prepare customised quotations for potential clients.
  • Use your negotiation skills to explore alternative quotes and find the best solutions for clients well in advance of renewal deadlines.
  • Manage all documentation, including invoices, credit notes, and other paperwork, ensuring a seamless renewal experience for our clients.
  • Identify cross-selling opportunities within our client base and collaborate with colleagues to maximise revenue.
  • Prioritise client requests and strive for satisfactory outcomes, building strong relationships with our valued clients.
  • Adhere to compliance procedures, FCA guidelines, and maintain organised file management.
  • Foster positive relationships with insurance companies, ensuring smooth communication and efficient service delivery.
  • Monitor delegated authority under agency agreements and maintain an effective credit control system.
  • Operate an effective credit control system and report as required
Requirements
  • Previous broking experience preferably specialising in commercial insurance (commercial combined, package or financial lines and/or in property and liability insurance)
  • Knowledge of wide range of commercial insurance products and companies
  • Experience in obtaining information from clients via telephone & e-mail
  • Experience in obtaining quotes and placing business
  • Good confident customer skills – both written & oral
  • Good negotiating skills and the ability to build good relationships with both clients and insurers/underwriters
  • Good organisational ability
  • Sound knowledge of FCA requirements within a broking role
What We Offer
  • Hybrid working available upon successful completion of probation
  • Competitive Personal Pension
  • Annual Bonus scheme (Discretionary based on individual and company performance)
  • Life Assurance cover up to 4 x salary
  • 25 days annual leave plus bank holidays (rising to 26 and 27 for 5 and 10 years' service respectively)
  • Career development opportunities with funded support and financial incentives for all professional qualifications.

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