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Reservations Coordinator

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Milton Keynes, Milton Keynes, United Kingdom Stadium MK Ltd Full time
{"Job Title": "Reservations Coordinator", "Job Summary": "We are seeking a highly organized and customer-focused Reservations Coordinator to join our team at Stadium MK Ltd. As a key member of our reservations department, you will be responsible for handling all reservations in line with brand and company standards, providing efficient and high standards of work to maximize room revenue and guest satisfaction.", "Key Responsibilities": "
  • Assist with the daily reservation check lists and processes in the reservations department.
  • Manage group bookings and inventory in line with the group booking procedure.
  • Quote the optimum rates using revenue management systems to secure the business whilst maximizing total hotel revenue.
  • Promote the hotel and brand to all guests via all communication channels utilized.
  • Maximize guest satisfaction.
  • Recover guest complaints in line with brand and company standards.
  • Maximize guest loyalty by raising the profile of Hilton Honors.
  • Support meeting departmental set targets.
", "Requirements": "
  • Previous customer service experience.
  • A passion for delivering exceptional levels of guest service.
  • Must be able to work on own initiative or as part of a team.
  • Calm, efficient and organized.
  • Excellent organizational and time management skills.
  • Confident telephone voice and manner.
  • Positive attitude and good communication skills.
  • Excellent personal presentation.
  • Computer skills.
", "Nice to Have": "
  • Group or Individual reservations experience working in hotels.
  • Previous hotel front desk experience.
  • Previous experience of OnQ.
  • Previous experience of Delphi.
", "Safeguarding": "We are committed to safeguarding and protecting children and young people (CYP) and at-risk Adults (ARA). Our expectation is that you will fully accept your responsibility for the safety and welfare of all CYP and ARA by being fully conversant with all our safeguarding policies and reporting anything that does not appear to be correct. The post may be subject to an enhanced DBS check and yearly self-declarations.", "Equality and Diversity": "Must be able to demonstrate that equality, diversity and inclusion will be maintained and developed across all programmes and areas of the business.", "Language": "en-US"}