Hotel Reception Supervisor

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom LGH Hotels Management Full time

The Opportunity

We are seeking an experienced and motivated individual to lead our hotel reception team as a Hotel Reception Supervisor. The successful candidate will be responsible for ensuring the smooth operation of the front desk, providing excellent customer service to our guests, and leading a team of receptionists to deliver exceptional guest experiences.

Responsibilities:

  • Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
  • Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
  • Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
  • Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
  • Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
  • Ensure accurate billing and payment procedures are followed.
  • Monitor and manage the hotel's online reputation by responding to guest reviews and feedback.

Benefits

  • Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
  • Access to the IHG employee room benefit programme across their global portfolio (t&cs apply).
  • Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
  • Eye care
  • Free legal & money advice
  • Counseling sessions
  • Hospital & death benefit plans
  • Cycle to work scheme
  • Wellbeing tips and support fitness videos
  • Recipe ideas
  • Advice on keeping active and healthy living
  • Wellbeing podcasts and TV
  • Breathing exercises
  • 24/7 advice and support line
  • Team reward & recognition
  • Free meals on duty
  • Free parking

Ideal Candidate

  • Previous experience in a hotel reception or front office role, with supervisory experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong leadership and team management skills.
  • Ability to work effectively under pressure and handle multiple tasks.
  • Knowledge of hotel reservation and management systems.
  • Excellent problem-solving skills.
  • Flexibility to work a variety of shifts, including weekends and holidays.
  • A commitment to delivering exceptional customer service.

Hotel

The Holiday Inn Milton Keynes has recently undergone a spectacular refurbishment of its lobby and public areas and now boasts the addition of Marco's New York Italian Restaurant. Whether you're looking for a place to eat, drink, work, relax, or socialize, you'll find a welcoming space here.

Located in the heart of Milton Keynes' business and shopping district, the hotel is just a short walk from Milton Keynes Central Station, which offers direct trains to London. London Luton Airport (LTN) is also within easy reach, just a 30-minute drive away.

Business travelers will appreciate the hotel's proximity to companies like Argos and Santander and can take advantage of the hotel's 9 flexible conference rooms in the Academy conference center, which can accommodate up to 100 delegates. Families can enjoy a visit to the nearby Bletchley Park, the former British WWII codebreaking center, just a 10-minute drive away.

For those looking to shop, the Intu Milton Keynes Shopping Center mall is located nearby, with a variety of high-street shops. And for those looking for a bit of adventure, the indoor Snozone offers a chance to try your hand at skiing.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.

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