Insurance Claims Examiner
3 days ago
Contract – Permanent
Location – Croydon
Our General Property team is at the heart of our business, managing property claims ranging from minor damage to major catastrophic events. As a Commercial and/or Domestic Loss Adjuster, you'll be assigned your own region and mixed claims portfolio. The role will be home-based with regular regional travel required, with occasional overnight stays depending on location.
Key Responsibilities:- Supporting our valued clients in proactively handling and settling a mixed caseload of property claims, up to the value of £100k. These can vary in complexity, so it's essential that you put yourself in the shoes of the policyholder, appreciate each situation differently by investigating each claim with tact and a calm manner, establishing the facts, policy details, and working towards a resolution.
- Managing client relationships through the delivery of SLAs and KPIs, alongside proactive client and broker interaction to assist in efficient claims handling and business development opportunities.
- Liaising with colleagues within different business areas, such as Casualty, Major & Complex Loss, and Legal depending on the nature of the claim, ensuring attention to detail to make the claims process as thorough as possible, collating and recording all necessary statements and information as required.
We're looking for talent: Previous Loss Adjusting or complex high-value claims handling experience is essential for this role. You'll need:
- Extensive knowledge of the insurance market.
- Understanding of client SLA compliance/productivity/quality requirements.
- Proven proficient working knowledge of scoping software and handheld device use.
- Good negotiation skills for arranging appointments when required, alternative accommodation, and explaining information when there is pushback on settlement.
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