Resort Manager
3 weeks ago
We are seeking a highly skilled and experienced Resort Manager to join our team at Get Living London Limited. As a key member of our property management team, you will be responsible for delivering an exceptional resident living experience that is positive and effortless.
Key Responsibilities:
- Provide primary customer-facing representation for all current and prospective residents.
- Ensure current and prospective residents enjoy an exemplary experience from first enquiry to move-in and on to an enduring and sustained residency experience thereafter.
- Perform viewings booked in by the Customer Hub/Site Team on request and follow through to reservation and hand over to the Customer Hub for processing.
- Drive customer/resident satisfaction across all platforms (Zendesk/Google/Homeviews/Hubspot).
- Meet set budgeted targets for occupancy, pricing, revenue, and Net Promoter Scores.
- Complete Inventory check-in and check-out reports on homes using Inventory Base.
- Undertake inspections of both occupied and vacant properties to ensure apartments are maintained at the required standard, reporting breaches or maintenance issues.
- Manage the Move-out process including deposit release via the TDS Custodial scheme.
- Accurately report and record all activity in line with Get Living controls, processes, and policies.
- Ensure 100% accuracy of data recording in Yardi.
- Attend and participate in the planning of events and other resident experiences.
- Support the ongoing function of the office and availability to residents by manning phones, lobby spaces, parcels, and adopting different Resident Manager roles if required due to holiday cover.
- Assist team members with ad hoc tasks where required.
- Manage Utility Bills for void units and updating utility companies with incoming and outgoing tenancies.
Requirements:
- Proven track record of outstanding customer service experience in lettings/property management.
- Intermediate to advanced computer skills, including Microsoft Office applications (Excel, Word, etc.) and good industry-related systems knowledge e.g., Yardi/RentCafe/Hubspot.
- Proven track record of outstanding customer service skills.
- Adaptable and resilient, able to handle pressure and peak periods.
- Excellent attention to detail and organised approach to prioritising tasks.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills with the confidence to engage with a variety of people at all levels, including residents, senior management, and external providers.
- Self-motivated/proactive.
Get Living Commitment:
We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Health and Safety:
Get Living is responsible for providing a safe and healthy environment for all employees, residents, commercial occupiers, service providers, and visitors who may be affected by its undertakings across its portfolio. We are committed to continual improvement of performance, recognising the importance of investing in the health and welfare of our Employees by providing a physical and social working environment which is conducive to maintaining a healthy, fit and highly motivated workforce. We encourage a positive health and safety culture by actively promoting occupational health and safety through the provision of information, training, instruction, and supervision. Through ongoing consultation with employees, partners, and suppliers, everyone is enthusiastically involved in managing risk and ensuring that our sites are a safe place to live, work, and visit.
ESG:
Get Living is committed to leading and promoting ESG initiatives as well as identifying ways to improve sustainability goals.
Qualifications & Experience:
ARLA or equivalent property qualification. Outstanding customer service experience and proven track record in lettings/property management.
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