Resort Operations Manager

3 weeks ago


London, Greater London, United Kingdom The Recruitment Co. Full time
Resort Manager Job Description

We are seeking a highly skilled and experienced Resort Manager to join our team at The Recruitment Co. in Ilfracombe, North Devon. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and driving business growth.

Key Responsibilities:
  • Lead and manage a team of hospitality professionals to ensure seamless delivery of services and exceptional customer experiences.
  • Develop and implement strategies to improve guest satisfaction, loyalty, and retention.
  • Monitor and control expenditure against budgets, ensuring effective management of resources.
  • Ensure compliance with all relevant statutory regulations and requirements.
  • Collaborate with the marketing team to create engaging content for our website and social media channels.
  • Identify opportunities to improve brand standards, service, and presentation of the site.
  • Ensure the highest possible standard of customer care and satisfaction.
Requirements:
  • Proven track record in a similar role within the hospitality and leisure industry.
  • Hold a personal licence.
What We Offer:
  • Performance-related bonus.
  • Relocation package, including accommodation on-site or an off-site location budget.
  • Immediate start.
  • Seasonal working hours.
  • A starting salary of £55,000 with the view to increase after a successful probation.
  • Opportunity to work in a growing business with autonomy and creative license to make decisions.
  • Professional growth and development.


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